I am not able to re-set my password or access my account because I changed my phone num...

GetHuman-tippyran's Can't Receive Code to Reset issue with Facebook from June 2019

Help with my Facebook issue
The issue in GetHuman-tippyran's own words
I am not able to re-set my password or access my account because I changed my phone number and can't receive a code via *way authentic recognition steps. I contacted what I thought to be FB and they keep wanting more and more documents to prove who I am and that causes suspicion. I sent my voter card from Group ! because that was what is listed as one of the documents. Since their is no one who will call me at my new number or a number I can contact, I will not send any more documents to prove who I am for my own security reasons. Anybody can email. The representative listed their name but no official title or anything.**Please help. I will have to delete this account and loose my associations but if that is what is to happen, then so be it. I don't recall activating two-step authentication procedures it just showed up one day and I have never been able to know where to go to remove it and now it is a problem. I have spent HOURS working to resolve this issue and now I am ready to either discontinue relationship with FB or FB can resolve this issue.

GetHuman-tippyran did not yet indicate what Facebook should do to make this right.

How GetHuman-tippyran fixed the problem
Yes, finally resolved the issue I think. FB finally accepted my ID and sent me the correct path to follow to open FB account. i changed my password like three times already.
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Can't Receive Code to Reset issue
Reported by GetHuman-tippyran
Jun 26th, 2019 - 4 years ago
GetHuman-tippyran shared how to fix
Seen by 3 customers so far
Similar issue to 535175 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-tippyran started working on this issue
Jun 26th, 2019 1:20pm
GetHuman-tippyran confirmed the issue is fixed. Hooray!
Jun 27th, 2019 1:40pm