Facebook Customer Service Issues

Archive 665

The following are issues that customers reported to GetHuman about Facebook customer service, archive #665. It includes a selection of 20 issue(s) reported June 22, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
There is an individual named Yesha M. Davis. I initially encountered them on Zoosk, where they were pretending to be someone else. Eventually, they disclosed their real identity on Facebook. They attempted to persuade me to join a "safe to date" verification website, claiming it was their Facebook profile. After declining due to discrepancies, they admitted to impersonating the person from Zoosk. I reluctantly started the sign-up process on the suggested website, only to back out before submitting any payment details. However, charges appeared on my recent debit card statement for unfamiliar sites shortly after our interaction. Yesha's Facebook profile, with a limited number of photos and mostly male connections, seems suspicious. They maintain a significant following, likely with ill intentions to deceive followers into signing up for sites for personal gain. I believe their account should be removed to prevent further fraudulent activity.
Reported by GetHuman3131402 on sábado, 22 de junio de 2019 19:58
I am reaching out regarding my [redacted] email used for the mafua city game. I've been attempting to access my account since yesterday without success. Despite receiving codes to reset my password, I remain unable to login. Facebook's instructions have also not resolved the issue as the codes sent to my email fail to work. I fear losing access to my account and the investments made in mafia city due to this Facebook issue. I have exhausted various recovery options, including verifying friends' photos without success. As my account is linked to Facebook, I am seeking assistance in recovering it. Any guidance on how to regain access would be greatly appreciated.
Reported by GetHuman-lalaquee on sábado, 22 de junio de 2019 20:17
At 75, I've been quite forgetful lately. Deleting many Facebook passwords led to my account being disabled. Upon creating a new account, people I reached out to may have misunderstood my intentions, leading to my inability to access my account now. I assure you, there was no ill intent; I simply missed connecting with my family. Dealing with the loss of my husband of 44 years, who passed away on March 28 this year, I rely on my family's support more than ever. I deeply apologize for any confusion caused and promise to keep a record of my password should I be granted access to my account again.
Reported by GetHuman3131505 on sábado, 22 de junio de 2019 20:25
My name is Betsy C. My profile and background pictures were shared by someone I don't know from another country. I've tried contacting Facebook via phone but there's no phone support. I want to report the profile of Adit M. who shared ten of my photos without permission. After reporting, I tried to re-block the person, but Facebook requires waiting a few days. I'm requesting that this person be denied access to my information. I'd like to report them for breaching my privacy and using my image without consent. They might be using it for a fake profile using my name and picture. Please respond to me. I want them completely blocked from my information and their profile taken down if possible. Thank you.
Reported by GetHuman3131648 on sábado, 22 de junio de 2019 21:13
Rashid Aziz intruded into Michelle Lavers' account, added her as a friend without permission, and made comments on private posts. I confronted him and asked him to stop. As a White person, I prefer not to be friends with Muslims. I reported the incident from my account under the name Dyon Young. I feel it's unfair that I'm being reported for defending my wife while he is being praised for invading others' accounts. We may have certain beliefs, but we should be allowed to choose our friends. We have the right to protect our privacy and express our opinions. It's important that Facebook addresses this issue promptly. If necessary, I am willing to take legal action against Facebook. Kindly resolve this matter quickly, or I will take further action.
Reported by GetHuman-dyonyoun on sábado, 22 de junio de 2019 21:50
I am confused as to why I got banned for sharing a photo of the leader of Croatia on his birthday. Yesterday, I received a warning for a picture I shared last May of the Croatian Leader from [redacted], Ante Pavelić, and two Croatian generals. I don't understand the issue as I regularly see images of Stalin and Hitler without repercussions. These photos were posted last year, and I've been banned multiple times since for reasons unknown to me. Please clarify why my content is deemed offensive when other inappropriate posts circulate freely. If something is unacceptable, it should be removed promptly to prevent inadvertent sharing. Facebook might face a similar fate as Rome if it continues like this.
Reported by GetHuman-lovac on sábado, 22 de junio de 2019 22:13
I recently created a new account to start fresh on Facebook as my old account had people I didn't know. However, a few days later on July 21st, Facebook asked me to confirm my identity, assuming I was a fake account. Despite sending a photo for verification, I was shocked to find my new account disabled today. I had spent hours uploading photos and adding contacts. I am upset and eager to have my account reinstated promptly.
Reported by GetHuman-lulbratt on domingo, 23 de junio de 2019 1:17
Hello, I want to express my gratitude for assisting me with this matter. About 5 years ago, I created a Facebook account under the name Isaac Menlee Paye (Isaac Son) to connect with my childhood friends. Unfortunately, I seem to have lost track of that account. It appears that the account is still active, and I would like to regain access to it and merge it with my current account. The challenge I face is that I no longer have access to the email associated with that account. I understand if this issue cannot be fully resolved, but any help would be greatly appreciated. Thank you, Isaac Paye
Reported by GetHuman3132475 on domingo, 23 de junio de 2019 2:26
When I went back to my Facebook page, it was suddenly disabled without warning. I had to go through several steps to try to recover it, only to be met with a message saying my account was disabled. I couldn't access the help page because of this. After struggling for nearly 3 hours, I decided to create a new account, losing 9 years of friendships and profile building in the process. I managed to reconnect with some of my friends, only to have Facebook disable my account for the second time in a week. I feel like I've run out of options and suspect it might be a hack. The Help Center has been no help since I can't access it with my disabled account. I'm at a loss for what to do next.
Reported by GetHuman3132761 on domingo, 23 de junio de 2019 4:37
My account was compromised, and both my email and password were changed. Additionally, inappropriate photos were posted on my Facebook account, causing distress. I have informed the local authorities, but they have been of little assistance. I seek help in identifying the device used for these actions and the person responsible. Please assist in deleting my account. I suspect my partner, Paul Mdlr, as he had access to my previous SD card and used his laptop to access my Facebook account. He is the only one who knew my login details and had those specific photos. This situation has led to embarrassment and strained relationships with my family, friends, and children. Your help is greatly appreciated. Thank you.
Reported by GetHuman-kantanad on domingo, 23 de junio de 2019 4:44
Subject: Account Blocked Respected Sir, I am an Indian citizen and a Facebook user with the email '[redacted]' and phone number '+91 [redacted]' under the name 'Naveen Rojaria.' Unfortunately, my account was temporarily blocked due to a fake site called 'm.starlike.net,' which carried out suspicious activities on my profile. Despite changing my passwords multiple times, I remain blocked. Here are some details of my account: Name: Naveen Rojaria Nickname: Jass Hometown: Gudha, Jhunjhunu, Rajasthan, India Birthday: 22/04/[redacted] Email: [redacted] Phone: +91 [redacted] School: Gudha International School, Gudha Gorji Linked apps: Instagram and PUBG Mobile I request the unblocking of my account as it holds personal photos and important data. I can offer additional information or Indian proof documents if needed. Thank you for your assistance. Yours sincerely, - Naveen Rojaria Country: India Address: Basmana, Post - Bhatiwar, Tehsil - Udaipurwati, Distt. - Jhunjhunu, Rajasthan, India.
Reported by GetHuman3132929 on domingo, 23 de junio de 2019 6:16
Lately, I have been facing an issue where an unknown individual is impersonating me on Messenger, asking my Facebook friends for money for charitable causes. A friend messaged me, mentioning a community fund supposedly to fight poverty in our country, which I did not initiate. Despite changing my password, this problem persists. I believe my account might have been duplicated rather than hacked. Being a senior, I struggle with the technical aspects of this situation. I am considering shutting down my Facebook account due to the stress this has caused. Any guidance on how to resolve this matter would be greatly appreciated. Thank you.
Reported by GetHuman-vvnykifo on domingo, 23 de junio de 2019 6:17
Hello, my Facebook account has been disabled, and I urgently need to recover it as it contains important documentation and information for our thesis project. Additionally, I am unable to access my Yahoo email as it requires verification through my phone number due to accessing it from other devices. Unfortunately, my SIM card is lost, which complicates the verification process. It is crucial to regain access to my Facebook account, which is under the name Allan Condiman. You can find the account at www.facebook.com/rj.condiman.
Reported by GetHuman-condiman on domingo, 23 de junio de 2019 7:01
Dear community, My primary account under the name Irakli Marjanidze has been unexpectedly disabled due to suspicious activities. I find it quite baffling because the platform accused me of illicit activities like selling drugs and posting inappropriate content, which is far from the truth. This account was instrumental in connecting with individuals, networking, and promoting my car service business, MPG Service, which has been in operation for a substantial two-year period. Our business specializes in repairing and enhancing cars, offering valuable advice to car owners to elevate their vehicle's aesthetics. Today, after some investigative work, it appears that a competitor from Georgia might have influenced this unwarranted outcome by incentivizing individuals to falsely report my account with fabricated claims. Facebook was a significant platform for both personal and professional use, and losing it has affected my business operations. I appeal to the community for any assistance or guidance in resolving this matter. Thank you sincerely, Irakli
Reported by GetHuman-mehchid on domingo, 23 de junio de 2019 11:41
My Facebook account has been compromised. Someone is posting inappropriate weight loss videos and tagging my friends. Despite changing my password multiple times, the issue persists. I cannot locate the duplicate account. This is happening daily, and it's very frustrating. The posts do not appear on my page, but my friends are still being tagged. I receive notifications from Facebook about these videos. I delete them, but they remain on my friends' pages. Please, can someone help me with this situation? Thank you.
Reported by GetHuman-pkbreshe on domingo, 23 de junio de 2019 13:47
Subject: Urgent Data Security Concern - Cyber Crime I am writing to report a serious breach of data security that has occurred involving my personal information. I am Ghufran Ahmed, an Indian citizen, passport number L[redacted]. Recently, an individual using the Imo messenger application, under the alias Maram with phone number 00[redacted] [redacted], has unlawfully accessed and recorded my private conversations. This person has also gained unauthorized access to my Facebook account with intentions of harassment and blackmail. I urgently seek the attention of the Qatar government to take necessary actions against this cyber criminal. It is crucial to track this individual through their Imo/WhatsApp account to prevent further misuse of my data. I kindly request for immediate intervention to address this violation of my privacy and security. For any further assistance or inquiries, please reach out to me at +[redacted]69. Your prompt action in this matter is highly appreciated. Thank you for your understanding and cooperation. Best Regards, Ghufran Ahmed Delhi, India
Reported by GetHuman3133884 on domingo, 23 de junio de 2019 14:30
I have an old account under the name Joseph Pyper that I no longer use. My account seems to have been taken over by someone named Betty King who now appears as Joseph Dollinger Pyper 3rd on Facebook. This person has disconnected my email, password, and phone number associated with the account. When I log in, it redirects me to an old account without my picture or completed profile. Instead, it prompts me to add family names and start over. This individual has access to my friends list and other information on my Facebook page. They also attempted to hack my sister's account, Linda Hendry, but she noticed in time. I'm concerned this person may be trying to access my friends' accounts as well. I hope this description is adequate, but feel free to reach out via email if more details are needed.
Reported by GetHuman3134063 on domingo, 23 de junio de 2019 15:22
My daughter Leanne Kenny has taken over my old Facebook account, changed the contact number, and is still using it. She has also been posting lies and sharing untrue images using her own account under the name Rachelle Kenny. Her boyfriend, Harvey Carter, is also sharing false images on his Facebook. We've tried involving the police, but they advised contacting Facebook. The false allegations and lies are unacceptable. My old Facebook account, with a picture of me and my daughter, needs to be closed down. I haven't been able to access it since Christmas. They are slandering a man named Robert Powell, and these accusations are false. Any help would be appreciated. Thank you, Laraine Kenny.
Reported by GetHuman-larainek on domingo, 23 de junio de 2019 15:41
Hello, I am writing to report that I recently noticed a 20 euro deduction from my credit card account, which I discovered upon checking my bank account on 17.06.[redacted]. The deduction appears as (FACEBK HEL8DMSTL2 Single BS reference: [redacted]-06-17-00.00.27) for (fb.me/ads). I have never engaged in any advertising activities on Facebook, so I am seeking clarification on this matter. Additionally, I received a message on Facebook instructing me to visit www.facebook.com/business/resources for assistance, however, I was unable to find any relevant information regarding this issue. Any guidance you can provide would be greatly appreciated. Thank you. Warm regards, C.
Reported by GetHuman-foxcatla on domingo, 23 de junio de 2019 16:33
Dear Sir/Madam, I am writing to report an issue regarding my sister's Facebook account. She's currently unable to access her account, as she no longer has access to the email address associated with it, which is [redacted] She attempted to change her password from Ema#lori07 to Ema14#lori07, which resulted in her being unable to log in. She does not have a phone number linked to her account. She is currently in London for a visit, having traveled from Kosovo on Friday (21.06.19). I am providing her phone number, +[redacted]5, in the hopes that it may assist in resolving this issue. Unfortunately, she does not speak English, but I'm available to help verify her account. Kindly note that I can be reached at [redacted] for any assistance needed. Thank you for your attention to this matter.
Reported by GetHuman-hajdarim on domingo, 23 de junio de 2019 16:59

Help me with my Facebook issue

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