I have a FB professional account that has been disabled due to the email originally att...

GetHuman-prvivian's Recover Disabled Account issue with Facebook from June 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-prvivian's own words
I have a FB professional account that has been disabled due to the email originally attached no longer being available to me. I have security questions but can't get to that page. Help please.

GetHuman-prvivian did not yet indicate what Facebook should do to make this right.

How GetHuman-prvivian fixed the problem
There is no way to contact FB directly. I started playing around with other options. I put in the telephone number associated with the account. That brought up a search option which I used. I then chose the account and was able to verify it through the phone number by responding to the prompts. Once I was in I cleared anything related to the old email. It worked. Hope it works for you. If your email gets hacked this is the only way to reconnect. Once reconnected enforce all the security that you can for the account including back-up contacts.
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Recover Disabled Account issue
Reported by GetHuman-prvivian
Jun 20th, 2019 - a year ago
Fixed
GetHuman-prvivian shared how to fix
Seen by 9 customers so far
Similar issue to 528245 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-prvivian started working on this issue
Jun 20th, 2019 7:29pm
GetHuman-prvivian confirmed the issue is fixed. Hooray!
Jun 22nd, 2019 6:56pm

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