I have a FB professional account that has been disabled due to the email originally att...

GetHuman-prvivian's Recover Disabled Account issue with Facebook from June 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-prvivian's own words
I have a FB professional account that has been disabled due to the email originally attached no longer being available to me. I have security questions but can't get to that page. Help please.

GetHuman-prvivian did not yet indicate what Facebook should do to make this right.

How GetHuman-prvivian fixed the problem
There is no way to contact FB directly. I started playing around with other options. I put in the telephone number associated with the account. That brought up a search option which I used. I then chose the account and was able to verify it through the phone number by responding to the prompts. Once I was in I cleared anything related to the old email. It worked. Hope it works for you. If your email gets hacked this is the only way to reconnect. Once reconnected enforce all the security that you can for the account including back-up contacts.
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Disabled Account issue
Reported by GetHuman-prvivian
Jun 20th, 2019 - 3 years ago
GetHuman-prvivian shared how to fix
Seen by 11 customers so far
Similar issue to 528245 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-prvivian started working on this issue
Jun 20th, 2019 7:29pm
GetHuman-prvivian confirmed the issue is fixed. Hooray!
Jun 22nd, 2019 6:56pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers