I got a notification that somebody just logged into my account I took screenshots of th...

GetHuman3118589's Recover Hacked Account issue with Facebook from June 2019

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Before contacting them, items GetHuman3118589 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3118589's own words
I got a notification that somebody just logged into my account I took screenshots of the IP address and it came back to Turkey, they were able to get into my account through a old phone number that I use with my account and never changed it that number is ***-***-**** that's how they got into my account. Every time I go to receive a verification number it pops up as that phone number or I can use my email but it is now in a different language and cannot read it whenever they send me the code so whenever the code does get sent to me through my email I copy it and paste it over to the verification screen and it says this code has been used too many times I don't know what to do I can send you screenshots of the IP address and who log into my device other than that I'm lost.

GetHuman3118589 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3118589
Jun 20th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 527793 others
0 customers following this

Timeline

GetHuman3118589 started working on this issue
Jun 20th, 2019 1:28pm

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