I had fb acct long time. But didn't have to "log in" for so long that when I did my pho...

GetHuman3109519's customer service issue with Facebook from June 2019

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The issue in GetHuman3109519's own words
I had fb acct long time. But didn't have to "log in" for so long that when I did my phone * email were different. So HAD to get new fb acct. HATE it still. People send things to old acct that only sees me as a friend * I miss alot. Now facing same thing!! I have dont have same phone or number but do have the old email acct- but moved to very rural place * no internet yet SO can't get new password reset. Also just out of abusive marriage * I don't want a *rd acct only change email, password * phone. Also wish I could merge both old fb accounts. I'm older * handicapped from stroke so hard to figure out * do all this. CAN YOU HELP please?? About to shut all down * quit. My son * his dad just died * I cant even get on just to tell of funeral. Very frustrated * not computer savy

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Facebook

Customer service issue
Reported by GetHuman3109519
Jun 18th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 525695 others
0 customers following this

Timeline

GetHuman3109519 started working on this issue
Jun 18th, 2019 9:02pm