I have been on a infinite loop with the steps to complete the Facebook identity confirm...

GetHuman3104325's Recover Disabled Account issue with Facebook from June 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3104325 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3104325's own words
I have been on a infinite loop with the steps to complete the Facebook identity confirmation, URL: https:**www.facebook.com*id**Note I reside in Canada and those in US have better experiences than I. Leading me to believe Facebook is prejudice to customers out side the US. My profile, that is now showing appears to show not available, and if so this is a concern because I have not yet got a clear answer per the Facebook Help Center process.**My Facebook Account has been disabled, and else where indicating that my account is waiting to verify my identity. To date I have not received the option of account has been disabled, download content instructions nor a clear answer of their decision on the status of my sent five ID's to "confirm your Identity". I believe now the page may no longer be available. However friends are showing in there messenger where I once was logged in, that my profile is pending identification.**I followed the URL from a email (Subject: Someone reported you for impersonation) that was sent to me via my email on my account and to the profile help inbox on their platform on April **, ****. I replied back with in the help inbox message help center as well as replying via email that was sent to me on April **, **** and again on April **, ****.**The body of the email at the end says "When you have your ID or documents ready, you can reply to this email with a scanned copy or photo of them". Therefore I attached my ID's to the Facebook case in the help center and replied to the email sent. I also followed the link to confirm my settings to which what happens to my ID when sent to Facebook. **The reply I got, and the only reply I get, no matter what avenue I used to get their attention is: *"We can't help you with your request until we receive an ID or other document that we can use to confirm that you're the owner of this account. The document should include your name, photo and date of birth that matches the info on this profile. **Please visit the Help Center to learn about the types of IDs and documents we can use to confirm your identity:"**I then sent attachments via my email client as a reply, stating "I did, did you receive the attachments?" I would get a response with in seconds of the same exact words and a copy in the Facebook profile help center inbox. The infinite loop begins, by the fifteenth reply I then sought out other avenues to complete this process. **I uploaded my ID's to the Facebook form found on Facebook help center articles, as well as direct email to Facebook such as and not limited to, Crizza Myer, Donnatella Oceans, Dezfara H'ghar, and Arnold and same EXACT reply email shown above was received. I sent my legal passport which matches the name on the records they have from my profile, my drivers license, my government ID both of which with same name on passport and on their records. I kept receiving the above generic email. Which I had done over ** plus times. In one of those attempts, I also sent in a credit card, and education certificates those of which too match name on my profile. **Meanwhile clock is ticking and my friends are showing in there messenger where I once was logged in, that profile is pending identification.**Summary * I live in Canada * My admins are in Canada and we vetted one US Admin and another international Admin. * There is only two creators myself who created the (personal brand) Page and another whom created a similar name Group.**Those and our other groups and one other page are also linked to my profile, however not as important as the images on my profile and brand page I made, called The Busy Minded Momma, page that was using Instagram for post on page and in the group.*No issues with my Instagram business account connected to my brand page then and now.**I tried options at https:**www.facebook.com*hacked and no response to date *When I say no response, I am receiving the above email (duplicate) and copying onto to the Facebook help center inbox continues. By this time I had sent a Total of ** messages asking for updates*Other: ** message on twitter no response** message on messenger no response *Issue I am unable to continue using my Brand page:*Brand Page https:**www.facebook.com*pg*canadianparenting *Brand Page ID **************** *Received email alert April **, ****, from The Facebook Team*Subject: Someone reported you for impersonation*I followed the steps, however my profile https:**www.facebook.com*profile.php?id**************** was disabled on April **rd, **** without the option to download. **Today the page, that was once my profile is now not available. However friends state that my profile is grey in their messenger and states user is pending verification. Friends also state other than messenger, it appears I have been erased from existence from areas were my profile were it once was. When my profile was disable it auto knock out from my brand page admin on my (Busy Minded Momma Page). Resulting in the Busy Minded Momma page, not showing anything including activity from Rochelle Mervin as if I do not exits. (again except for on messenger) There after this process appeared to had made a person Ashley O'Sullivan a admin out of default of the Busy Minded Page page also knocking out the other admin with out notice and or notification. I assume Rochelle Mervin (me) because I had made person Ashley O'Sullivan the moderator of the group in which was or is linked to the page. The group lost the other Busy Minded Momma admin quickly due to being knocked out from the page, leaving the group open to elect to be admin. (This is all actions, when Facebook illuminated my profile leaving my property vulnerable for the taking). The admin of the page did not get to the option in time, I was gone and now what was a editor of the page and the moderator of the linked to the group had opt in on March **th **** named Ashley O Sullivan accepted an invite auto generated by Facebook from her notifications to change rolls from moderator to admin on March **th, **** in the group, resulting in automatically becoming admin of my profile page. **When The Facebook Team decided to disable the profile, it also pushed profile (me) Rochelle Mervin from the role of owning, creating and the admin from the page to Ashley O'Sullivan Again, Ashley O'Sullivan who was the moderator of the linked group which had offer Ashley O'Sullivan a option, to accepted the linked group Admin role, which she had done making her the group admin of the linked group which appeared to automatically allow her to get this option for that she had then made Ashley O Sullivan the admin of the busy-minded page because the page name Busy Minded Momma became blank * no owner fitting Ashley O Sullivan right in when she accepted the role admin to a group which was linked to the page with no profile attached after the Facebook Team removed Rochelle Mervin. **Soon after Ashley accepting the role could of been in the group of the linked page, and automatically her becoming an admin of the empty Busy Minded Momma page ID. *Conclusion it appears person whom once was my page editor and group moderator Ashley O Sullivan then linked a similar page Busy Minded Momma Events and the platform appeared to proceed to take over the entire brand to include another unknown similar profile name where possible now the group members, and page fans would not be able to tell the difference between the two Rochelle Mervin's. **Note I sent information from my friends list as well, and they have sent information to Facebook using the same case number and URL. *Note I do know Ashley and she is not a stranger and just caught up in this by default. Note my other admin wants nothing to do with this mess, and i cant blame her. Ashley is the owner right now of the page, admin of the groups and she and I are trying to figure out how to either get my profile back, or simply just get albums on my profile, as we are running a community of a great cause, and the pictures are mine but most shares from all the members of the group and page. This is now touching Instagram. Current my account is connected and nothing is wrong and I am still Rochelle Mervin with Instagram. Neither I or Ashley and current admins knows whats happening and are confused. *Note, we contacted the BBB and they worked to the extent of they have not gotten a response, so it is just noted on their BBB account as non responsive to customer complaint. **Facebook Team cause of disabling the profile Rochelle Mervin: alleged impersonating person (me) Rochelle Mervin by someone in the group*Group created on Oct **th, **** by the Ashley & I and now only Ashley has my brand page, which I created my page through my profile. Then linked the group Ashley made. Then linked my personal Instagram and added my official website and added my YouTube and Twitter plug ins to the page.*I believe my profile URL: ID https:**www.facebook.com***************** (now showing content isn't available right now)*Also known UR for the profile URL https:**www.facebook.com*messages*t*rochelle.mervin*Sent in my drivers License and passport with the name Rochelle Mervin to the case * *************** **Identification URL Id's went to https:**www.facebook.com*help*****************ref*cr*https:**www.facebook.com**************** https:**www.facebook.com*messages*t**************** , today showing "The requested page could not be found." because I am not logged in. **Looking for the option, that is fair such as receiving an answer with the option to to download your content. Or the images to the profile they mistakenly took from me. It is my understanding when one attempts to log in, one would be taking to a check points stating "We are disabling your profile, click to download your content"

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Facebook Personal Profile
Recover Disabled Account issue
Reported by GetHuman3104325
Jun 18th, 2019 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 524570 others
0 customers following this


GetHuman3104325 started working on this issue
Jun 18th, 2019 1:06am
GetHuman3104325 indicated the issue is not fixed yet.
Jun 18th, 2019 1:59am
GetHuman3104325 indicated the issue is not fixed yet.
Jun 18th, 2019 1:59am
GetHuman3104325 indicated the issue is not fixed yet.
Jun 18th, 2019 1:59am
GetHuman3104325 indicated the issue is not fixed yet.
Jun 18th, 2019 1:59am
GetHuman3104325 indicated the issue is not fixed yet.
Jun 18th, 2019 5:42am
GetHuman3104325 indicated the issue is not fixed yet.
Jun 18th, 2019 5:43am