RE: FACEBOOK ACCOUNT**Hi, I hope you can help. I've attached two separate messages I've...

GetHuman3088088's Can't Receive Code to Reset issue with Facebook from June 2019

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The issue in GetHuman3088088's own words
RE: FACEBOOK ACCOUNT**Hi, I hope you can help. I've attached two separate messages I've sent to Facebook to try to get them to send me an access code to my new number so I can access my account. Incredibly, it hasn't worked. It's at the point that I believe Facebook is intentionally blocking access to my account. Again, please help as my only recourse will be an absurd legal action to regain access to my account.***) As I've told you for going on two weeks, my old phone associated with the ***-***-**** number was hacked. I was advised by Verizon to buy a new phone with a new number (***-***-****). Prior to deactivating the ***-***-**** number associated with my Facebook account, I logged onto Facebook and changed the number associated with my account to ***-***-****. I then deactivated the ***-***-**** number with Verizon. HOWEVER, it seems my number change was not accepted by Facebook or was not activated by Facebook so I cannot receive my *-step Authorization codes (because the ***-***-**** number is defunct) and Facebook doesn't recognize my active ***-***-**** number and won' t send codes to allow me to authenticate access to my account. Please correct this matter immediately as I've been blocked from my account for going on two weeks. Thank you. John Selby***. WILL YOU PLEASE GET THIS STRAIGHT!!!!**. The number associated with my Facebook account, ***-***-**** IS DISCONNECTED.**. My ACTIVE number is ***-***-****.**. ***-***-**** NEEDS TO BE ASSOCIATED WITH MY FACEBOOK ACCOUNT.**. Text me at ***-***-**** with an access code or call me at ***-***-**** with an access code so I can access my account that you've blocked access to for nearly * weeks.*DID YOU GET THAT???? *John Selby

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3088088
Jun 14th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 520754 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3088088 started working on this issue
Jun 14th, 2019 6:53pm