My email account with which I'm logged into facebook was hacked and because of it the h...

GetHuman3079487's Recover Hacked Account issue with Facebook from June 2019

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Before contacting them, items GetHuman3079487 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3079487's own words
My email account with which I'm logged into facebook was hacked and because of it the hackers gained access to my facebook account. I tried the option forgot password but it doesn't help me because they want to send the code via the email which was compromised. I know I have given my number too but this way also doesn't work because it aways gets back to the email... I gave facebook my new email address and an ID so they can identify me and possibly help me. That was * days ago and I don't know if*when they are going to get in touch. The problem is that the hackers are pretending to be me and that's how they mislead my friends too and get access to their accounts.
GetHuman3079487 did not yet indicate what Facebook should do to make this right.
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Recover Hacked Account issue
Reported by GetHuman3079487
Jun 13th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 518858 others
0 customers following this
GetHuman3079487 started working on this issue
Jun 13th 9:09am
GetHuman3079487 indicated the issue is not fixed yet.
Jun 13th 1:55pm
GetHuman3079487 indicated the issue is not fixed yet.
Jun 16th 9:26am