My email account with which I'm logged into facebook was hacked and because of it the h...
GetHuman3079487's Recover Hacked Account issue with Facebook from June 2019
Help with my Facebook issue
First: share to improve GetHuman3079487's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3079487 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3079487's own words
My email account with which I'm logged into facebook was hacked and because of it the hackers gained access to my facebook account. I tried the option forgot password but it doesn't help me because they want to send the code via the email which was compromised. I know I have given my number too but this way also doesn't work because it aways gets back to the email... I gave facebook my new email address and an ID so they can identify me and possibly help me. That was * days ago and I don't know if*when they are going to get in touch. The problem is that the hackers are pretending to be me and that's how they mislead my friends too and get access to their accounts.
GetHuman3079487 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman3079487 fixed the problem
We are waiting for GetHuman3079487 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.