Years ago I went through a breakup and created a new Facebook, leaving everything on my...

GetHuman-bemaw's customer service issue with Facebook from June 2019

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The issue in GetHuman-bemaw's own words
Years ago I went through a breakup and created a new Facebook, leaving everything on my old Facebook hidden and most of my friends on it deleted. This last weekend one of my close friends died in a car accident. I am trying to log in to my old facebook in hopes that their are some pictures of us on their.**My name is Ben Mawson. I believe i remember the email and password. In fact when I tried to log in today on my phone Facebook had me verify my identity with a photo of my ID but, the site timed out. Later at home on my desktop I tried and it didn't even give me the option to verify. It said it was unable to verify my identity at this time. *Please help me log in. Im really desperate for some more pictures of us. His funeral is in a week and I would like some for the slideshow. Thank you.
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Facebook

Customer service issue
Reported by GetHuman-bemaw
Jun 13th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 518603 others
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GetHuman-bemaw started working on this issue
Jun 13th 3:36am