Years ago I went through a breakup and created a new Facebook, leaving everything on my...

GetHuman-bemaw's customer service issue with Facebook from June 2019

Help with my Facebook issue
First: share to improve GetHuman-bemaw's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bemaw may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-bemaw's own words
Years ago I went through a breakup and created a new Facebook, leaving everything on my old Facebook hidden and most of my friends on it deleted. This last weekend one of my close friends died in a car accident. I am trying to log in to my old facebook in hopes that their are some pictures of us on their.**My name is Ben Mawson. I believe i remember the email and password. In fact when I tried to log in today on my phone Facebook had me verify my identity with a photo of my ID but, the site timed out. Later at home on my desktop I tried and it didn't even give me the option to verify. It said it was unable to verify my identity at this time. *Please help me log in. Im really desperate for some more pictures of us. His funeral is in a week and I would like some for the slideshow. Thank you.
GetHuman-bemaw did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bemaw fixed the problem
We are waiting for GetHuman-bemaw to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-bemaw
Jun 13th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 518603 others
0 customers following this
GetHuman-bemaw started working on this issue
Jun 13th 3:36am