Hi*I have tried to create a new facebook account and I really need to join a group to b...

GetHuman3073435's Recover Disabled Account issue with Facebook from June 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3073435 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3073435's own words
Hi*I have tried to create a new facebook account and I really need to join a group to be able to be part of a new course. **I have a personal facebook account in my married name - but I do not want to use this. **I run my own business for which I use my married name, so I want to have a facebook account using this. **I want to keep my business and my married life separate.**I tried to set up a FB account using the same email I use for my work Instagram (owned by FB??) so I am a bonafide person. But it said it needed photo evidence - which I supplied - a photo AND my passport!**It then got blocked*disabled! (*****@***.com)**So I thought it was because it wasn't a personal email so I used my work email and the same thing happened. I got logged in, populated it etc and then it said it was being reviewed and despite uploading evidence it has been disabled. **I am a real person, with evidence showing this but Facebook won't let me create an account - we are now *.* weeks into an online course and I can't join the group to interact and be part of it! **I also want to have a business page but I WILL NOT LINK my personal account. Facebook have breached too much data - I don't want work people see what I follow personally. (nothing dodgy!!!)**But surely if I can provide proper evidence that I am a real genuine person then surely I can have an account!

GetHuman3073435 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3073435
Jun 12th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 517469 others
0 customers following this


GetHuman3073435 started working on this issue
Jun 12th, 2019 6:44am
GetHuman3073435 indicated the issue is not fixed yet.
Jun 12th, 2019 11:00am
GetHuman3073435 indicated the issue is not fixed yet.
Jun 13th, 2019 7:43am

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