I moved. I changed my phone number. I neglected to update the new number in FB. I bo...

GetHuman-deleonjj's Can't Receive Code to Reset issue with Facebook from June 2019

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The issue in GetHuman-deleonjj's own words
I moved. I changed my phone number. I neglected to update the new number in FB. I bought a new iPad. As I was setting it up, it asked me if I wanted to log out of all devices that FB was currently open on. I said yes. When I went to log back in, it would not accept my password and I had to reset it. Before I could log back in, FB wanted to send me an SMS with a number. I can’t get the SMS because they are sending it to my old number. FB also tells you that they will send you this number on the “help” page you send to them. You are supposed to write that on a piece of paper and take a picture of yourself holding that piece of paper and they will verify that you are you. They will “get back with you very soon.” I’ve now sent that three times and “very soon” has now been a very long time. I am very frustrated that I am not able to access my FB account and am not able to communicate with anyone about it.

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Can't Receive Code to Reset issue
Reported by GetHuman-deleonjj
Jun 11th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 517013 others
0 customers following this

Timeline

GetHuman-deleonjj started working on this issue
Jun 11th, 2019 9:02pm
GetHuman-deleonjj indicated the issue is not fixed yet.
Jun 12th, 2019 3:22am

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