I’ve written idk how many times so I’m hoping I’m finally in the right place. My acct w...

GetHuman3062043's Recover Hacked Account issue with Facebook from June 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3062043 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3062043's own words
I’ve written idk how many times so I’m hoping I’m finally in the right place. My acct was hacked Friday night and someone tried to create an ex act replica of my actual acct . The fake acct got reported and removed but then the hacker reported my acct and now mine is disabled ! I’ve lost all contact with out of town and country family , I’ve lost all my pictures , everything !! I’ve sent a picture of my drivers license * different times and keep getting an automated message that says they can’t help until I send my IDENTIFICATION which again I have done * times !! I just need someone to please help me get my fb back**J*****@***.com
They deleted a real acct based on a hacker claiming it was a fake report , rather than looking back at all the years I’ve bern on Facebook
I want my acct recovered and all my pictures and family and friends back !
I’ve been bk and forth reporting this and uploading my drivers license over * times now .
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Facebook
Recover Hacked Account issue
Reported by GetHuman3062043
Jun 10th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 515275 others
0 customers following this

Timeline

GetHuman3062043 started working on this issue
Jun 10th, 2019 2:49pm

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