Account Disabled ineligible by facebook. No explanation given. I don't understand why t...

GetHuman-gtbenavi's Recover Disabled Account issue with Facebook from June 2019

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Before contacting them, items GetHuman-gtbenavi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-gtbenavi's own words
Account Disabled ineligible by facebook. No explanation given. I don't understand why they disabled my account nor do I understand why I have been labeled ineligible. I have had a Facebook account since ****, I have never been in "Facebook jail". I initially was thinking I had been hacked when I was unable to log into my account until I read Facebook message stating that my current status disabled ineligible. Could I have been hacked and someone posing as me posted something that caused Facebook to disable my account? I think they should research that possibility. I think I have the right to know why I was disabled and what is being done to rectify my account to an enabled account status. I contacted Facebook as soon as I was made aware of my disabled Facebook account status, that was almost * days ago. They responded shortly thereafter acknowledging their receipt of my message to them regarding my disabled account status with a statement that they would get back to me. Have not heard from them since then. I sent them a picture of my California driver's license verifying my identity. I would like fb to tell me what I posted that led to their decision to disable my account and to enable my Facebook account. Thank you for your help. I'm desperate to get this issue resolved by Facebook.

GetHuman-gtbenavi did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-gtbenavi
Jun 10th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 514921 others
0 customers following this

Timeline

GetHuman-gtbenavi started working on this issue
Jun 10th, 2019 8:04am
GetHuman-gtbenavi indicated the issue is not fixed yet.
Jun 11th, 2019 7:53pm
GetHuman-gtbenavi indicated the issue is not fixed yet.
Jun 11th, 2019 10:01pm

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