Facebook Customer Service Issues

Archive 643

The following are issues that customers reported to GetHuman about Facebook customer service, archive #643. It includes a selection of 20 issue(s) reported June 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been trying to access my previous Facebook account for years now as it was hacked before. Unfortunately, I no longer have access to the mobile number and email linked to that account. It is crucial for me to recover the account as it contains important photos from my high school days. I used Facebook regularly to upload memories and the friends listed there are significant to me, especially those I met online from different countries. The usernames of the accounts are @misstime1116 and @misstime1108. Both accounts hold many cherished memories, including those of my late grandparents. Facebook was the primary platform where our photos were stored. Regaining access to these accounts would hold immense sentimental value for me. Thank you for any help in recovering them.
Reported by GetHuman-pabrpali on Ahad, 9 Jun 2019 pukul 13.16
After my phone got stolen, I lost access to my phone number used for 2-factor authentication on all my email accounts, including Hotmail and Outlook. I am locked out of my emails for 30 days, and I cannot receive any emails to recover my Facebook account. If I could recall even the first letter of my password, I might be able to guess it. The password has been changed multiple times due to security concerns, making it challenging for me to keep track.
Reported by GetHuman-brunkgre on Ahad, 9 Jun 2019 pukul 13.23
I created a secondary Facebook account a while back to prevent my mobile games from spamming my primary account. Unfortunately, Facebook disabled this secondary account, which I used for gaming purposes, and labeled it as potentially fake. Consequently, I am now unable to recover it. To switch the Facebook account associated with my mobile games, I must regain access to this specific account. The email linked to this account is [redacted]
Reported by GetHuman-jessekee on Ahad, 9 Jun 2019 pukul 13.42
I am frustrated that my account was deactivated without any clear reason. The message about verifying my picture doesn't make sense to me. It's unfair to deactivate my account when there are so many fake accounts on Facebook. I wish there was an office or customer service number we could contact for help. It feels like Facebook is hiding behind the internet, making it hard to get any assistance. I'm disappointed with this situation and find it all very frustrating. Facebook is not living up to my expectations.
Reported by GetHuman-mtumbaya on Ahad, 9 Jun 2019 pukul 14.06
I recently updated my phone, and after doing so, my Facebook account vanished. My username is Phil Richmond – Eden. Unfortunately, I no longer have a phone number or email linked to the account for recovery. I really need to regain access as all my personal photos are on there. Please assist me in recovering my account. Thank you.
Reported by GetHuman3057967 on Ahad, 9 Jun 2019 pukul 14.12
I have been away from my account for approximately 19 months and have forgotten my password. When trying to reset it, the system requested to send a 6-digit code to my old phone number instead of my email address initially. By the time I received the code in my email, I was already locked out and instructed to submit a copy of my ID and social security number, which I did. Unfortunately, I am still unable to regain access. My Facebook username is Eric Clark under the account clezeedagod, with the associated email address being [redacted]
Reported by GetHuman-clarkdba on Ahad, 9 Jun 2019 pukul 14.30
Hello, my name is Olga Scully. My boyfriend, Calvin Mc Donald, was in contact with me over messenger for years. Unfortunately, he passed away in January. His family has since closed his Facebook account, resulting in the deletion of our text and voice messages, which has truly devastated me. I firmly believe that his messages to me on Facebook are personal and should remain so. I am desperate to have access to his text and voice messages again as a way to remember him. I have attempted to reach out to Facebook without any success. I hope for a solution soon, as it feels like Calvin's memory has vanished completely. Thank you, Olga
Reported by GetHuman-oscully on Ahad, 9 Jun 2019 pukul 14.38
I am struggling to log into my Facebook account on both the app and computer as I am not receiving the text code. Despite changing my password several times, requesting the code multiple times, and attempting the alternative steps repeatedly, I continue to face this issue. The frustration of spending multiple days trying various methods to receive the text code is mounting. My main goal is simply to regain access to my Facebook account.
Reported by GetHuman3058043 on Ahad, 9 Jun 2019 pukul 14.54
I recently changed my phone number, and now I am unable to access my Facebook account. The platform keeps sending a verification code to my old number, preventing me from logging in with the new one. Despite submitting my ID for authentication, I have not been successful in gaining access. I have been attempting to resolve this for a day with no luck. I even received an email from Facebook indicating that my old number was disabled by the carrier. Until now, my Facebook account has only been accessed from my old phone. How can I resolve this issue and regain access to my account?
Reported by GetHuman-marieday on Ahad, 9 Jun 2019 pukul 15.07
Hello, I've been attempting to create a Facebook account to establish pages for my two businesses - personal training and protein powders. However, every time I upload a picture, my account is disabled without any explanation. In the past, I had an account under a different name and email which I deactivated or deleted in [redacted]. I would like any associated previous accounts to be deleted so that I can create a new account with my complete details to promote my businesses. Thank you.
Reported by GetHuman-dalsing on Ahad, 9 Jun 2019 pukul 15.37
A page for the company I work for was created a while back. No one in the company is aware of who currently manages the page. Previous efforts to request control of the page for our organization have gone unanswered. We are thinking of enabling the Instagram shopping feature, but this requires linking our Instagram account to the Facebook page. Despite creating a temporary page, we are eager to obtain ownership of the existing page.
Reported by GetHuman-lixxdiaz on Ahad, 9 Jun 2019 pukul 15.45
I am unable to access my girlfriend's hacked account [redacted], which has been deactivated by a stranger. I am reaching out to the Facebook team for help. You can contact me via my email. I am the boyfriend, and you can verify my Facebook account under the name Chris Chan Bermas. Dear Facebook team, kindly add my mobile number to her Facebook account so that the login code can be sent to my personal number, not just to the number being used by the hacker on my girlfriend's account: +[redacted]38. Thank you very much for your assistance in recovering the account. God bless the Facebook team. Hello Facebook team, I am also requesting to include my personal number on [redacted] so that the login code can be sent to my number, not just to the hacker's number. Is it possible to do this? Please assist me as this is the only issue preventing me from recovering my girlfriend's account. My personal number is +[redacted]38. Thank you so much. Hello Facebook team, I am consistently having trouble with the login code on Facebook. I have already changed the password, but the final step is entering the login code. Unfortunately, the mobile number linked to my girlfriend's account is controlled by the hacker. I am requesting to add my number (+[redacted]38) to her account to receive the login code. I believe the hacker may not be using the account today, which could be our chance to recover it. Thank you very much, and may God bless the Facebook team.
Reported by GetHuman-iantotlo on Ahad, 9 Jun 2019 pukul 15.45
Hello, I created a Facebook profile, profile number [redacted], using my Google account and added my family and a few friends. Recently, Facebook claimed there was suspicious activity on my account. They asked for my phone number and email to verify. After I confirmed my email, they disabled my profile, accusing me of not following their community standards without any prior warnings. When I disagreed, they requested my ID, claiming I am not a real person. It feels intrusive as they seem to monitor our activities and now ask for IDs. Is this acceptable? What actions can be taken against this behavior?
Reported by GetHuman-baalial on Ahad, 9 Jun 2019 pukul 16.18
My Facebook name is Marquis Underwood and it's associated with the email address [redacted] I recently changed my password and forgot it. Unfortunately, I no longer have access to my old phone number or email address to receive the six-digit code to reset it. I kindly request someone to email me at my new email address with a code to reset it so I can regain access to my account. My phone number is [redacted].
Reported by GetHuman-juvenile on Ahad, 9 Jun 2019 pukul 16.19
I recently created an account under my real name, Alisha Ashton. I was able to set it up, add my friends, and everything was fine. However, yesterday evening Facebook asked me to upload a photo of myself for security purposes. Now I can't access my account. This is the second time this has happened to me, and the first account was disabled even though I followed all of Facebook's rules. Can you please assist me with resolving this issue?
Reported by GetHuman3058453 on Ahad, 9 Jun 2019 pukul 16.26
Dear Sir, I would like to inform you that my Facebook account was suddenly logged out, and upon attempting to log back in, I was unable to find my account. My friends also could not find my name on Facebook. My phone number is [redacted], and my name is Nada El Sharkawy. I accidentally created a new account with my phone number. When I searched for my account using my phone number, it displayed my new account with the name: بدوي احمد عبدالمولى. I have tried to reset my password using my old email, [redacted], but I have not received any emails. Additionally, my friends have informed me that my name has been changed to بدوي احمد عبدالمولى. Please assist me in recovering my account. Thank you.
Reported by GetHuman-nadane on Ahad, 9 Jun 2019 pukul 16.33
My account has been disabled four times in the last two months for no reason. I don’t post inappropriate things or harass anyone. I am considering legal action against Facebook. It's frustrating that this issue keeps happening. The emails associated with this matter are [redacted], [redacted], and [redacted]
Reported by GetHuman3058501 on Ahad, 9 Jun 2019 pukul 16.39
I accessed my Facebook on someone else's phone and unintentionally denied it was me when prompted. Even though my phone number is linked to my account, I am not receiving the reset codes. I cannot use email as I forgot the password and no longer have access to the associated phone. This is affecting my dog training business page as I am unable to post updates. I don't have "Trusted Friends" to help with the recovery. I need Facebook to assist me in resetting the password by alternative means or allowing me to enter the original one. I made an error and need access to my account restored promptly.
Reported by GetHuman-autumnoa on Ahad, 9 Jun 2019 pukul 16.48
My access to my Facebook account has been blocked due to my username, "Gold fish," which I have used for over 8 years. Facebook requested proof of username usage. I provided screenshots of five other accounts with the same username, and they accepted the first one but have not responded regarding the others. I've asked for either the account to be deleted to stop confusion for my contacts or to regain access to my account. It has been over three weeks without resolution.
Reported by GetHuman3058613 on Ahad, 9 Jun 2019 pukul 17.04
Recently, I came across an Xbox One X at a great price on Facebook Marketplace. I inquired about delivery, and the seller mentioned it was free of charge. We discussed payment, and he requested the money upfront. I hesitated and suggested receiving the item first before making the payment. Eventually, we settled on me sending half the amount (£92.50) upfront, and the rest after receiving the item. However, after sending the full payment, the seller stopped responding. It seems like the seller has blocked me as his account is no longer visible. Unfortunately, I am now out £[redacted] due to this situation.
Reported by GetHuman-jbbenad on Ahad, 9 Jun 2019 pukul 17.17

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!