My partner passed away in October last year. Over the weekend her sister has tried to t...

GetHuman-cajun_da's Recover Disabled Account issue with Facebook from June 2019

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Before contacting them, items GetHuman-cajun_da may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-cajun_da's own words
My partner passed away in October last year. Over the weekend her sister has tried to tag her account into her post about our daughters sports competition and we found out the account was disabled. We were wanting to keep it active as a memory to her and as to be able to still access her posts and photos. I was wondering if there was anyway to recover the account?*The account name was Rebecca Wiffen.*D.O.B. **th of July ****

GetHuman-cajun_da did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-cajun_da
Jun 9th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 514073 others
0 customers following this

Timeline

GetHuman-cajun_da started working on this issue
Jun 9th, 2019 11:59am
GetHuman-cajun_da indicated the issue is not fixed yet.
Jun 9th, 2019 9:01pm
GetHuman-cajun_da indicated the issue is not fixed yet.
Jun 10th, 2019 2:33am
GetHuman-cajun_da indicated the issue is not fixed yet.
Jun 10th, 2019 12:48pm