Someone has attempting to hack my Facebook My Messenger as well as my email email accou...

GetHuman-jujubebu's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jujubebu's own words
Someone has attempting to hack my Facebook My Messenger as well as my email email accounts all day I do not want my telephone number my emails or any of my security questions changed whatsoever my telephone number is ***-***-**** has been and always will be my password as of the last that I changed it to was urpissingmeoff* and if I could get a real human being to call me back at ***-***-**** I would be more than happy to give you cast passwords that I have used over the years . I believe you should have a record of these and unless my secret security questions are asked and answered by me at this phone number ***-***-**** buy one of your support staff I do not want any information changed on my account. Both accounts of messenger and Facebook should not be changed please red flag my account that they must call me for verification before changing anything great. I have been fighting this hacking all day long and I'd like to believe I will be a member of the Facebook Community soon again without fear of hacking I have reported through Messenger people I believe could be responsible and has more information if you need it thank you for your time she can email me at J*****@***.com.. however I would prefer to talk to someone from Facebook personally. If at all there is a question about the verification of my identity the person that I listed as my beneficiary to delete my account should I happen to pass away can be contacted to verify any phone numbers or my identity thank you very much if you need his information please let me know I believe you have it though thank you Renee Marie Anderson Glenn*(Hanson Jr.)

GetHuman-jujubebu did not yet indicate what Facebook should do to make this right.

How GetHuman-jujubebu fixed the problem
Stay on top of your security.. If facebook any other app messages you and says there's unusual activity.. look at it and take it seiously. Get In touch with them immediately and start changing all your passwords to all accounts..look at the phone number facebook will be sending pass codes too.. a goid hacker changes those too...keep a back up email you don't use except for these things..keep sensitive emails and txt only In there.. luckily i was right there and online at the time...i learned my way around my phone and apps.. take the time to learn to wage the counter attack..the hacker is fast but you be faster..stat with it and male sure you keep checking back...they tried again several times but i was prepared...never choose a password that relates to you and don't make everything the same passeword.. at least make it somewhat a challenge.
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Recover Hacked Account issue
Reported by GetHuman-jujubebu
May 29th, 2019 - 2 years ago
Fixed
GetHuman-jujubebu shared how to fix
Seen by 7 customers so far
Similar issue to 500270 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jujubebu started working on this issue
May 29th, 2019 1:58am
GetHuman-jujubebu confirmed the issue is fixed. Hooray!
May 29th, 2019 3:51pm
GetHuman-jujubebu confirmed the issue is fixed. Hooray!
Jun 1st, 2019 5:20pm

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