Facebook Customer Service Issues

My friend is having trouble using Messenger without having to verify their identity. It would be beneficial if Facebook allowed all users to access the messenger without this requirement, regardless of their origin. To ensure Facebook remains inclusive to all users, it's important that the platform provides a more user-friendly experience by removing the identification hurdle. I suggest reaching out to Facebook to address this issue. If this matter is not resolved, I may recommend seeking out alternative platforms with better user accessibility. It's important for Facebook, as the largest social network, to prioritize user experience and ensure that their user base continues to grow.

A few days ago, when I tried to log into my Facebook account, I was surprised to see a message saying my account had been disabled. I had to search online to understand why this happened. I've never had any issues with Facebook before. I mainly use the platform to stay connected with friends and family, sharing family photos, quilts, and doilies I've made. I belong to groups related to quilting, crocheting, recipes, true crime, and horror. I also participate in thrift store and antiques pages. Despite reviewing the rules, I am uncertain about what I did wrong. I've tried multiple times to submit my identity for review, but I keep getting an error message. The same happens when I visit the disabled ineligible page. I'm stuck and feeling frustrated. Calling for support isn't helpful either, as there's no customer support available. I need assistance to resolve this issue and understand why my account got disabled. Thank you. -Katheryn E. F. Email: [redacted]

I was unexpectedly locked out of my Facebook account one evening. I attempted to regain access, but was prompted to provide a photo ID to confirm ownership. Following the submission of my state-issued ID and a two-day wait, I received a message indicating I was not eligible to use the platform. Inquiring about the reason, I was simply told they could not disclose it. I have used Facebook for 12 years to connect with friends and family, leaving me with no means to reach them now. If access to my account cannot be restored, I kindly request assistance in retrieving my data to reclaim cherished memories. I appreciate any support in resolving this matter amicably.

My Facebook account (Lorna Kowalczyk, profile picture with my husband and me) was compromised by a hacker from the Philippines. They used my account to contact my friends and request money through Messenger. After reporting the issue, Facebook disabled my account. I tried to provide my ID to prove ownership, but the hacker changed the login email and phone number. When I attempted to verify my identity, it couldn't find my associated email address ([redacted]). I've been unable to reach Facebook for assistance. I urgently need access to my account to retrieve important files. The hacker used my friend Belen Ubalde Way's account to trick me into providing my email. I also lost access to three other email accounts. Please help me recover my Facebook account and the associated emails quickly. Your help is greatly appreciated.

I requested a password reset and received a number on my phone. I entered it correctly but was told it was wrong. I asked for a new number, received it, entered it, and was again told it was wrong. Now I am not receiving any more numbers as Facebook has blocked me. I need Facebook to send me a working number so I can regain access to my account.

Hello, my name is William M. from Kiel, Wisconsin. Earlier in July last year, my account got hacked, leading to my email and phone number being removed and my password being changed. I contacted Facebook for months but didn't make progress until they sent me a one-time password, allowing me to access my account. Due to the lack of email and phone number on the account, I can't log out of my phone worrying that I might get locked out again. Unfortunately, I can't access my account on other devices. I considered deleting it and starting fresh, but I can't deactivate or delete because I need the password and can't receive a reset email or text. I'm stuck and just want the account gone.

I am experiencing an issue with my Facebook account. Someone has taken control of it and is sending messages and friend requests to people I know. The contact information associated with the account seems to have been changed as well. I used the phone number [redacted] and email [redacted] to create the account, with an additional number [redacted]. When searching for my account name, Brian Neal, it doesn't appear, but instead redirects to my wife's page, Meg Rae. The profile picture now shows a middle eastern woman, whereas my original photo was of my small dog. I have attempted to reset the password, but have been unsuccessful due to the altered contact details. I am looking to have the account either deleted or restored.

On Thursday, May 23, when I tried to log in to my Facebook app on my phone, a message popped up saying my account was locked due to someone trying to access it on May 22. After following the password reset instructions, I still can't access my account because the linked Hotmail email has been unused for 5 years. I managed to access Facebook on my iPad on May 26, but my laptop and phone keep rejecting my password. Since I don't have any other linked email or phone for password resets, could you help me regain access by verifying my identity through a different method other than my dormant Hotmail account?

Dear user, Hello, We have found that the account under the name Junior Dennis has been disabled due to violating our Community Standards by pretending to be someone else. We understand you may not be familiar with these standards, so we encourage you to review them further through the provided link. If you believe this action was an error, please respond to this message with an ID or other appropriate documents containing your photo, name, and date of birth. You can find information on acceptable IDs in our Help Center link. When you submit your ID to us, it will be retained for over 30 days but not longer than one year, unless you choose to opt-out. This process aids us in enhancing our system for identifying fake IDs and related misconduct. Rest assured, your ID will remain private and will not be visible on Facebook. For more details on what happens to your ID once submitted, please refer to the Help Center. If you prefer not to have your ID used to enhance our detection systems, you can modify your Identity Confirmation Settings through the provided link. If you disable this option, your ID copy will be deleted within 30 days of submission or upon deactivation of this setting. Thank you, The Facebook Team

I'm concerned about the company scamming users on Facebook. I will no longer purchase anything from them. Please beware of CHICV INTERNATIONAL HOLDING LIMITED and its associated clothing brands like JustFashionNow, FashionAnan, StyleWe, and others. They use misleading photos from legitimate companies to sell cheap knock-offs. I received a product that was nothing like what was advertised. Many others have faced similar issues and struggle to get refunds. It's disheartening that Facebook allows these companies to operate on the platform, affecting users who trust the site. Please spread awareness to prevent more people from being scammed by these fake companies.

On Sunday, May 26, [redacted], while using Facebook at night, I was suddenly logged out, and upon trying to log back in, a notification informed me that someone from Vietnam was trying to access my account. For safety purposes, I selected the "not me" option, prompting Facebook to request a password reset. Unfortunately, I was unable to reset it as the intruder had already changed my old password. I attempted to use the verification code sent to my email, but noticed it was being sent to an unfamiliar email address, [redacted], instead of my actual email, [redacted], which I use to log in. I am now unable to retrieve the code and access my account. I would greatly appreciate any assistance in resolving this issue since I do not have any close friends or personal contact numbers set up for account recovery.

I have encountered an issue where my Facebook Messenger name and photo (William Carolyn DeLaughter) are being used by an unknown person. A friend, Lynn Tasso Barbee, notified me of this fraudulent activity. Despite her efforts to report the fake account to Facebook on 5/27/‘19, the account was deleted before further action could be taken. The impostor was identified as a separate messenger account user who claimed I had won a prize and received money promptly after contacting a lawyer. However, their responses to questions raised doubts about their authenticity. Despite multiple attempts to report the fake account, I am unable to proceed as I don't have access to it. This is the fourth occurrence of such misuse, causing distress to me and my Facebook friends. I seek guidance on how to report a fake account, prevent such incidents in the future without leaving Facebook, and protect my friends from being deceived. I appreciate any help provided to address this ongoing issue.

I am the owner of a Business Page called Edge Offroad and a business group named Official Edge Offroad. Recently, I discovered that all of my past events dating back to August [redacted] and extending to the end of July [redacted] have been deleted. Additionally, all posts containing my website address have vanished. I have not received any communication from Facebook regarding this matter. Despite paying for adverts that are currently active, all previous events and content are gone. Upon investigating, I noticed that the deleted content all featured my web address, and when I attempted to claim ownership of the posts, I received notifications stating they violated community standards. My website, www.edgeoffroad.events, has been operational for two years and should not breach any guidelines. This situation is frustrating as countless hours and financial resources have been invested in creating these posts and events. I am seeking assistance to have my events and posts restored.

A few days ago, I noticed that my list of Facebook friends/relatives disappeared from the right side of the screen. Initially, I assumed it was a temporary glitch from Facebook. Although I can still locate them, I am unsure why they vanished. Moreover, when I click on the messenger icon, the circle just keeps spinning before taking me to the messenger screen upon clicking notifications. The bell icon does not open anything either; it simply indicates when someone comments. Are these changes due to a new update from Facebook, or did I accidentally trigger something to cause this? If it is related to an action I took, could you please provide instructions on how to revert these changes and restore the original screen layout?

My Facebook account has been compromised. The hacker changed my email, name, profile picture, and recent posts, preventing me from accessing and correcting the changes. On May 24, while using the mobile app, I received an alert about unauthorized access attempts from a Samsung device, locking me out of my account. Due to the altered email and deleted friends, I can't recover the account. By May 26, my name and photo were changed, which hadn't happened in 2 years. The hacker asked for inappropriate photos when a friend, Eve R., contacted the compromised account. Private events I responded to were marked 'not attending.' The former email, [redacted], and the account name, Betty Bread, are no longer accessible to reset my password. I want my account restored to the state it was on May 20, [redacted], and the hacker reported and blocked promptly. My concern is also with the tampered messenger service and the exposure of my private information. The hacker claims to be a 24-year-old male in Iraq, and there is now Arabic text on my account that I cannot understand. Your immediate assistance is greatly appreciated.

Hello, I am Krishna Chaitanya, and unfortunately, my account was hacked and disabled. Despite sending my college ID and study certificate, Facebook has not been able to recover it. The hacker even accessed my linked PUBG account. This unauthorized access is concerning, especially since I'm unable to log into Instagram. I urgently need access to my accounts for emergency purposes. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Dear Facebook Support, I am reaching out about a change I need for my Facebook username. My current name, Ood Alaraeek Alaraeek (عود الأراك), is too long, and I wish to simplify it to Ood Alarak (عود الأراك) to align with the correct English spelling. Upon relocating to Iraq, my contact number also changed, adding to the challenge. My account holds significant value as it showcases all my original artwork and poetry, which I have unfortunately not stored elsewhere. Given that I am widely known as Ood, with numerous articles and exhibitions under this name, access to my account is crucial. Regrettably, my attempts to modify my name using my Iraqi ID have been unsuccessful, resulting in restricted access to my Artist Page. I am eager to resolve this issue promptly to regain access to my account and its contents. Any assistance in this matter would be greatly appreciated. Thank you for your prompt attention to this matter. Sincerely, Ood

I am the Admin of a community group where one member's posts were set to be reviewed by me. However, the member, Geoffrey Swan, and another person, Robert Brackenbury, deny any involvement in a situation where a clone account was created to bypass the post approval process. As the chair and sole admin, I faced difficulties accessing the group after addressing the issue. I reported the incident to local authorities and an international hacking agency but faced jurisdictional limitations. Robert Brackenbury attempted re-entry using a fake account and engaged in cyberbullying on another platform. Despite my efforts, the bullying continued, causing concern for our organization's reputation as a non-profit group aiding homeless individuals. It is crucial to address these online violations to protect our community work and prevent further harm.

I am seeking assistance to activate my company's Facebook account. I created a Facebook account for my company under the name Hoiana on May 28, [redacted], along with a corresponding page named Hoiana (link provided). In the process of setting up the page for the first time, I encountered some confusion and made a few mistakes, such as inviting my personal account as admin and then removing it immediately, and making multiple revisions to the information. Facebook flagged an issue and requested a profile picture with a face to clarify. Since I had only set up the page today and had not uploaded any other images apart from the company logo, I uploaded my personal photo to address the request. I kindly request your help in reactivating the account, as it is crucial for my company, which is planned to launch in Q3 of [redacted]. Thank you for your assistance. Best regards, T.N.

Hello Team, I have attached a copy of my Indian Government ID, which is linked to my business profile. My account was blocked due to unauthorized activity, where someone accessed my mobile and sent inappropriate messages via Facebook Messenger and WhatsApp without my knowledge. I have been using this account for the past 6 to 7 years. I kindly request you to unblock my account as it is essential for me. Thank you, Sumit Shastri