my account (Lorna Kowalczyk with a profile picture of my hubby and me) was hacked from...

GetHuman2989421's Recover Hacked Account issue with Facebook from May 2019

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Before contacting them, items GetHuman2989421 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2989421's own words
my account (Lorna Kowalczyk with a profile picture of my hubby and me) was hacked from the Philippines. the hacker used it to contact my fb friends and communicate with them thru messenger to solicit or borrow money. i reported to FB about the impostor using my account thus, it disabled my account. I wanted to send photos of my ID to prove ownership of my fb account but the hacker changed the log in email and contact phone number. when i sent my application to prove my identity, it said that there was no email address (*****@***.com - which was hacked first and password was changed) associated with my fb account. i tried calling FB but nobody answered. please, i want my fb account restored. there are important files in there and i need them so badly. please, help me. i am the victim here, as well as my friends. by the way the fb account*messenger used by the hacker to deceive me belonged to Belen Ubalde Way, my friend. i thought it was her asking for my email, thus i gave it. i also lost my three emails and want to restore them too but how? all the passwords and the authentication keys were changed and i was blocked from accessing my phone number when the authentication codes were sent. please, please help me that fb will restore my fb account *- Lorna Kowalczyk. i need the files in there . i need to access that fb account fast. pls HELP.

GetHuman2989421 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman2989421
May 27th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 498677 others
0 customers following this

Timeline

GetHuman2989421 started working on this issue
May 27th, 2019 11:23pm
GetHuman2989421 indicated the issue is not fixed yet.
May 29th, 2019 11:45am
GetHuman2989421 indicated the issue is not fixed yet.
May 29th, 2019 3:09pm
GetHuman2989421 indicated the issue is not fixed yet.
May 29th, 2019 3:24pm
GetHuman2989421 indicated the issue is not fixed yet.
Jun 2nd, 2019 9:20pm

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