Facebook Customer Service Issues

Archive 615

The following are issues that customers reported to GetHuman about Facebook customer service, archive #615. It includes a selection of 20 issue(s) reported May 22, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
After my original account was hacked, Facebook disabled it. Despite my numerous attempts to contact them, I have received no response. I was able to create another account, but it was also disabled after someone changed the password. The problem now is that whenever I try to create a new account with a different email, I am unable to verify it using my mobile number. Facebook claims my mobile number is invalid, leading to the disabling of my account. I have submitted my ID several times, but have not received any assistance. Facebook is my primary means of communication with friends and family, and I desperately need help resolving this issue. I use my mobile number daily, so it is indeed valid. I hope to receive a prompt reply and a solution to this problem. Thank you.
Reported by GetHuman-maryspit on बुधवार, २२ मई २०१९, दोपहर १:०१ बजे
After logging out of my Facebook account, I encountered difficulty with the two-factor authentication process. Despite changing my password several times, I was unable to receive the SMS code needed to log back in due to my phone being off earlier. Even after turning my phone back on, I still could not receive the SMS code. In an attempt to recover my account, I submitted my state ID through the Facebook app as prompted but have not received any instructions yet. I am currently stuck as I continue to be unable to receive the SMS code required for sign-in.
Reported by GetHuman2965319 on बुधवार, २२ मई २०१९, दोपहर २:४६ बजे
I shared a historical account on Facebook depicting the tragic Bengali famine where millions were intentionally starved by the British. The distressing image attached to the post led to Facebook suspending my account for 7 days, citing it as hate speech. I am now unable to respond or share my perspective in this situation. Despite submitting the post for review, I am uncertain about the outcome given the lack of clarity on who will assess it. It is frustrating that documenting factual history can be misconstrued as hate speech. The article even includes quotes from Winston Churchill displaying his disdain for Hindus, highlighting the inconsistencies in Facebook’s policies.
Reported by GetHuman-auburnsk on बुधवार, २२ मई २०१९, दोपहर २:५२ बजे
I am experiencing issues with my posts being constantly rejected despite not violating any rules, as confirmed by Facebook. I have reset my account and downloaded the latest version of the app as suggested, but the problem persists. Other users are able to post similar content without any issues, leading me to believe that I may have been blocked by someone who sees me as competition. I am frustrated and confused by this situation, especially since Facebook has given me the green light to post. I would appreciate any assistance you can provide to help me understand why I am being rejected and what steps I can take to start posting successfully again. Thank you for your help.
Reported by GetHuman2965437 on बुधवार, २२ मई २०१९, दोपहर ३:०५ बजे
A few weeks ago, someone accessed and changed the password to my Facebook account. I've tried to reset the password via email, but the linked email is an old Microsoft account I no longer have access to. Recently, I've been receiving fraudulent emails claiming access to my Facebook and other applications, even mentioning my actual password. I need urgent assistance to recover my account or, in the worst-case scenario, delete it to prevent further misuse. I possess all necessary information to verify ownership but am unable to reset it due to access issues with my old Microsoft account. It seems my old email account may have also been compromised. Any help would be greatly appreciated.
Reported by GetHuman-cairons on बुधवार, २२ मई २०१९, दोपहर ३:५६ बजे
I manage my business' Facebook account. There is a previous page for the business that I am unable to access for deletion. We no longer need this page and suspect it was automatically created by Facebook due to increased tagging. Sharing posts from our current page (facebook.com/jeffersonlandingclub) redirects to the old Facebook page, the link to which I do not have. Additionally, trying to link our Instagram account to Facebook results in posts going to the old Jefferson Landing page. Our current page, featuring a profile picture of the Clubhouse/mountains, is active, while the old page, displaying a Jefferson Landing sign, has not been updated since early [redacted]. Removing the old page entirely is essential for us to post correctly and connect media platforms. Thank you for any assistance in resolving this issue.
Reported by GetHuman-jaynabe on बुधवार, २२ मई २०१९, दोपहर ४:५६ बजे
Hello, I set up two-factor authentication for my account using a third-party application. Unfortunately, yesterday I forgot it and ended up formatting both my PC and smartphone simultaneously, losing access to the authentication. My smartphone backup did not include the 2FA codes, leaving me unable to log in. I've had this account for over a decade with the same email and need to fix this so I can continue connecting with my friends. Please assist me in resolving this issue. Thank you.
Reported by GetHuman2966631 on बुधवार, २२ मई २०१९, शाम ६:३१ बजे
I shared a photo from the 1940s of my father's Hawaiian girlfriend when he was on R&R in the Hawaiian Islands. She was wearing a traditional grass skirt without a top, which was common attire at that time. The intention was to showcase their way of life, not in a pornographic manner. I believe it's similar to National Geographic photos of African people dressed similarly. Could you please let me know when my Facebook account will be accessible again?
Reported by GetHuman-dcardone on बुधवार, २२ मई २०१९, शाम ७:१० बजे
Hello, my name is George Norwood on Facebook. I utilize the platform for work purposes, managing social media pages for radio stations. Recently, I encountered a message stating that I need to complete two-factor authentication due to managing Pages with high reach potential. Despite attempting to obtain an access code multiple times, I haven't received any text messages. I have verified that my phone number is accurate. This situation is urgent as essential postings are pending due to this problem. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you.
Reported by GetHuman2966989 on बुधवार, २२ मई २०१९, शाम ७:३५ बजे
I encountered a significant issue recently. My girlfriend informed me that some of our pictures had gone viral after receiving a message from someone. They sent her a link, instructing her to log in and view the photos. I managed to prevent her from accessing the link, but she clicked it nonetheless. Fortunately, the website displayed an error message. Within seconds, someone had managed to log into her account, changing the password and email associated with it. Despite my girlfriend changing the password once, it was altered again. It dawned on me later that the individual had added their Gmail to her account. They also gained access to my account, but I was able to regain control. My girlfriend's account has since been disabled, and she has reported the incident to the appropriate channels. I am desperate to understand how this breach occurred and how to recover her account while also safeguarding it from future hacking attempts. This ordeal has been distressing, and I seek assistance or guidance to address it efficiently.
Reported by GetHuman2967038 on बुधवार, २२ मई २०१९, शाम ७:४३ बजे
Over a year ago, my Facebook account was hacked through my old email, which I can no longer access. I managed to regain access, configuring three trusted contacts but could not update my email to my current one. Three months ago, I got a new phone and lost access again. Using the codes from my trusted contacts to recover my account isn't working; the system says I've attempted too many times. I've tried entering the codes from my contacts on my phone and laptop, but I am unable to retrieve my account. I am eager to regain access to my account.
Reported by GetHuman2967377 on बुधवार, २२ मई २०१९, रात ८:४६ बजे
I use email as my login method and do not own a mobile phone to receive the verification code. I am currently locked out of my Facebook account and unable to access the courses I signed up for. I wish to deactivate my Facebook account due to this inconvenience. I was using the platform last night, but today I am unable to log in. I appreciate any help as I was excited about taking these courses. Thank you.
Reported by GetHuman2967559 on बुधवार, २२ मई २०१९, रात ९:२६ बजे
My Facebook account was hacked, and all details, including my name, were changed. After finally regaining access with my ID, I restored most information and enabled a friend activation option for future breaches. However, the hacker reported me for impersonating myself shortly after regaining access. Despite repeatedly submitting my ID, I keep receiving automated responses requesting the same information. Feeling frustrated and helpless, I have been unable to reconnect with college friends through a decade's worth of photos saved only on that account. Any assistance would be greatly appreciated.
Reported by GetHuman2967947 on बुधवार, २२ मई २०१९, रात ११:०९ बजे
I have two accounts which both belong to me and can be verified as such. The names on the accounts are different due to being adopted at a young age. My adoptive parents changed my name unofficially because contact with my birth mother was lost and legal processes were complicated. Schools allowed me to use the new name, but in professional and governmental situations, I have used my birth name. Recently, I opened an account with my birth name to accommodate contacts who know me by that name. I've been transferring money between these accounts easily since both cards bear my legal name. I would like to consolidate my accounts and keep the one I have had since middle school if possible.
Reported by GetHuman2968229 on गुरूवार, २३ मई २०१९, रात १२:२५ बजे
I have opted not to have a Facebook account for several years due to various reasons. Recently, I tried setting up a business account, only to have it deleted by Facebook a few days later. This has occurred three times now. I prefer not to use my personal number since I now have a business number, which I have been using. I also refrain from using my last name to avoid being contacted and harassed by people who know me. Therefore, I use my middle name instead of my last name. Even though I was willing to show my face, it seems that this was not sufficient. I am attempting to reach out to a genuine Facebook employee for assistance in creating an account that will not be deleted repeatedly. However, it appears that they are unreachable and hiding behind the screen.
Reported by GetHuman2968309 on गुरूवार, २३ मई २०१९, रात १२:४८ बजे
I'm concerned about the disappearance of posts on Facebook. I noticed that all the images and videos Sofia posted on her Timeline after April 24, [redacted], are missing. Despite alerting her to the issue, she claims that she can see everything she posted after that date without any problems. My Facebook page is facebook.com/mark.rosen.[redacted], and I reside in Eugene, Oregon. Sofia resides south of Moscow, Russia. I think this might be linked to a Facebook server issue near me, affecting my view of her posts but not hers being halfway across the globe.
Reported by GetHuman2968460 on गुरूवार, २३ मई २०१९, रात १:४३ बजे
I am facing difficulties accessing my Facebook account associated with my advertising account. Despite not changing the password, I received a notification indicating otherwise. Unfortunately, I have lost access to the email linked to the account and could not receive the password reset code. Moreover, when attempting to reset the password via a trusted contact, I repeatedly encounter an error message stating I am trying too frequently. This issue has persisted for three weeks. Today, while trying to update my email for contact purposes, the page redirects me to the login page without displaying the option for trusted contacts. I am eager to regain access to my account. Here is the link to the account in question: [redacted]. I am seeking assistance to reset the password and recover my advertising account access.
Reported by GetHuman2883647 on गुरूवार, २३ मई २०१९, सुबह ६:३७ बजे
My Facebook advertising account was disabled six months ago, impacting my small business that relies on Facebook and Instagram ads to increase sales. Despite multiple appeals, Facebook states I violated policies too many times. I believe showing pregnant tummies and using words like "you" and "you're" might have led to the disablement. As a single mother of two, I invested my last funds in creating a helpful product for pregnant women. The loss of advertising capabilities has severely affected my sales, jeopardizing the future of my business. I acknowledge the misuse of images and targeted language in my ads and promise to rectify them. I am appealing to reinstate my ad account as it is crucial for my business success. Additionally, I manage a charity event's page and a graphic design page, hoping to receive permission to boost posts for these causes and my additional business endeavors. Your understanding and reconsideration would be greatly appreciated. Sincerely, A [redacted]
Reported by GetHuman2969144 on गुरूवार, २३ मई २०१९, सुबह ६:५२ बजे
My Facebook account has been hacked. Initially, I received notifications about logins from locations like Dublin and Liverpool, but I'm from Derry. Later, I got a message that my password was changed even though I didn't do it. I couldn't access my account because the linked email and phone number were no longer mine. I managed to regain access by providing ID proof and a different email address. However, 24 hours later, my password was changed again, and now I'm receiving emails about signing up for ads that I haven't done. Facebook seems to have my bank details and is making unauthorized transactions. I need a solution urgently. I can provide evidence of the fraudulent transactions and the suspicious emails.
Reported by GetHuman-micacoyl on गुरूवार, २३ मई २०१९, सुबह ८:३१ बजे
I recently opened an account using my mobile number [redacted] but it got locked for security reasons shortly after. I was prompted to upload a picture of myself, even though I don't recall adding any pictures previously and hadn't updated my email. After waiting for 2 days, I still see the message "Under Verification." Can you please tell me how long this process usually takes? I'm unsure if changing my password during this waiting period was a mistake or if I uploaded the wrong photo. Please assist me with this issue promptly. Thank you.
Reported by GetHuman-nigampr on गुरूवार, २३ मई २०१९, सुबह ८:४४ बजे

Help me with my Facebook issue

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