My original account got hacked so FB disabled it. I tried to tell them but with no repl...

GetHuman-maryspit's customer service issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-maryspit's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-maryspit may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-maryspit's own words
My original account got hacked so FB disabled it. I tried to tell them but with no reply. I opened another account with difficulty but managed but it was disabled again too cause someone changed my password. Anyway the issue now is I can open an account with a different email but when I come to use it I need to confirm the account with a code so I need to use my mobile and when I enter this they tell me my mobile is not valid so therefore FB can't verify my account and then they disable my account assuming it is a fake account. I really would like to have a FB account as this is my only contact with friends & family. I am not fake & I have sent in my ID several times but I do not receive any reply to my problem. Please help I am desperate to get contact with FB to resolve this mainly about my mobile not being valid which is wrong it is valid I use it everyday. I await a reply and a resolution. Thank you ASAP.The new email I created for FB is******@***.com so is different to my original email below. That is my everyday email
GetHuman-maryspit did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-maryspit fixed the problem
We are waiting for GetHuman-maryspit to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-maryspit
May 22nd, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 491840 others
0 customers following this
Timeline
GetHuman-maryspit started working on this issue
May 22nd 1:01pm