My original account got hacked so FB disabled it. I tried to tell them but with no repl...

GetHuman-maryspit's customer service issue with Facebook from May 2019

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The issue in GetHuman-maryspit's own words
My original account got hacked so FB disabled it. I tried to tell them but with no reply. I opened another account with difficulty but managed but it was disabled again too cause someone changed my password. Anyway the issue now is I can open an account with a different email but when I come to use it I need to confirm the account with a code so I need to use my mobile and when I enter this they tell me my mobile is not valid so therefore FB can't verify my account and then they disable my account assuming it is a fake account. I really would like to have a FB account as this is my only contact with friends & family. I am not fake & I have sent in my ID several times but I do not receive any reply to my problem. Please help I am desperate to get contact with FB to resolve this mainly about my mobile not being valid which is wrong it is valid I use it everyday. I await a reply and a resolution. Thank you ASAP.The new email I created for FB is******@***.com so is different to my original email below. That is my everyday email

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Customer service issue
Reported by GetHuman-maryspit
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 491840 others
0 customers following this

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GetHuman-maryspit started working on this issue
May 22nd, 2019 1:01pm