Merci pour votre rapport : Bonsoir, Ca fait maintenant *semaine depuis que je lance des...

GetHuman-felixol's Recover Disabled Account issue with Facebook from May 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-felixol may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-felixol's own words
Merci pour votre rapport : Bonsoir, Ca fait maintenant *semaine depuis que je lance des campagnes publicitaires sur un de mes comptes, plus pr*cis*ment SKN Plus**.* Dimanche soir j’ai eu une charge de **$ pour des adsets lanc*s depuis le samedi ** mai ****. Il s’av*re que le paiement n’a pas pu *tre approuv* a cause d’un manque de fond sur la carte et par cons*quent toutes mes publicit*s on *t* mis sur pause. Alors ce lundi ** mai ****, j’ai contact* un de mes coll*gues, qui est un des administrateurs du compte et de la page afin de r*soudre le probl*me par le biais de son compte PayPal. Cependant, non seulement l’action a *t* bloqu*, mais aussi mon compte publicitaire a *t* d*sactiv* suite a cet *chec. Je les ai contact* hier matin et ils ont dit que le compte a *t* pirat* alors que je n’ai aucune donn*es indiquant cela. Toutes les campagnes publicitaires ont *t* lanc*es par mon *quipe. J’aimerais relancer mes publicit*s ce soir si possible. J’ai consult* les termes et conditions, nous les avons respect*s depuis la cr*ation de mon premier compte publicitaire les moyens de paiement utilis*s sont * nous et donc nous n’avons pas utilis* d’informations contradictoires. Je vous prie de bien vouloir m’aider!

GetHuman-felixol did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-felixol
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 491707 others
0 customers following this

Timeline

GetHuman-felixol started working on this issue
May 22nd, 2019 10:45am
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:55pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:55pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:55pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:55pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:55pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:55pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:55pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:55pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:56pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:56pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:56pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:56pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:56pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:56pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 2:56pm
GetHuman-felixol indicated the issue is not fixed yet.
May 22nd, 2019 3:07pm