Dear Facebook,**** Yesterday…without any warning, you stole my life away. You asked...

GetHuman-sketchen's Recover Disabled Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-sketchen's own words
Dear Facebook,**** Yesterday…without any warning, you stole my life away. You asked me for I.D and then shut down my account.**This is totally unacceptable. You did not give me any time to warn my friends or retrieve my data or photos or my friends information.** I am currently recovering from a bus accident and dealing with Trauma and P.T.S.D. After many months of being stuck in the middle of nowhere convalescing, I am now in Brighton visiting my friends and starting to feel good about myself. However, during the final week where I want to say goodbye to my friends, You have taken away my ability to connect with those friends. You have also taken away all the wonderful photos and messages I have received that have made me feel better about myself. You have also taken my Data and my support system when I am up in the back of beyond.**** I also have * pages that I use which I can no longer get to. Sgt. Sketch( my D.J page) and Bespoke Spike (My creative page)....I am also admin for The Glitterfish group and cannot post on there. You have also affected my instagram and any linked media. I really need you to realise that you have affected my life and in a massive way. It is unacceptable to do such a thing without warning. ** As I am not at home….the only thing that I had with me was a reference form my landlord which was stored on my computer. I have sent this across, however, I am please asking you to unlock my account straight away, even if the reference is not enough. I would like to be given time to say goodbye to my friends and retrieve my data ,delete my business pages and unlink my other media accounts.** I would also like to know if giving you my birth name PURELY to keep on file, is acceptable. ...rather than using it as my profile name.*Thank you,*Spike Sketch**The issue is in progress but I just keep getting automated emails and no-one is actually helping me

GetHuman-sketchen did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-sketchen
May 22nd, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 491632 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-sketchen started working on this issue
May 22nd, 2019 9:18am
GetHuman-sketchen confirmed the issue is fixed. Hooray!
May 22nd, 2019 1:25pm

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