Howdy, My account has been hacked using an old email address (*****@***.com) that is co...

GetHuman-tynille_'s Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-tynille_ may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-tynille_'s own words
Howdy, My account has been hacked using an old email address (*****@***.com) that is connected to my account. (I also have my current email address connected to the account *****@***.com). I have contacted Microsoft about my old email address and they have said it was "created" * days ago, which it wasn't from my end. I also think the hackers have changed my telephone number connected to my Facebook account as I am not getting messages from Facebook only when I type my number in to sign in rather than my email address. I continue to try and update and secure my identity but I cannot get in to remove the old email address. I have also sent a copy of my passport to you to secure my identity (I hope this was to Facebook). If you can help in any way to get these people out of my account and my account secured it would be much appreciated. **Many thanks, Tynille Catanzariti
GetHuman-tynille_ did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman-tynille_
May 22nd, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 491554 others
0 customers following this
Timeline
GetHuman-tynille_ started working on this issue
May 22nd 7:28am
GetHuman-tynille_ indicated the issue is not fixed yet.
May 22nd 11:52am
GetHuman-tynille_ indicated the issue is not fixed yet.
May 23rd 6:50am
GetHuman-tynille_ indicated the issue is not fixed yet.
May 24th 8:59am