I tried to access to my Facebook account using different device because my old one got...

GetHuman-ninguyen's customer service issue with Facebook from May 2019

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The issue in GetHuman-ninguyen's own words
I tried to access to my Facebook account using different device because my old one got damaged. I reset new password and was asked to call and collect Confirmation Codes from * out of * friends from a given list. I got all three codes from my friends and entered to the field asked. I tried to enter in all different order but kept receiving a message: “the text you entered didn’t match the security check. Please try again.” I am ***% sure that I entered the codes correctly. My friends sent me the screenshots for the codes.*Please help me to access my Facebook account. My account is: Ni Nguyen (*****@***.com)*Codes from friends given:*Huy*n Tr*n *****Kim Yen Tran *****Bryan Nguyen ******Thank you for your time!*Sincerely,*Ni Nguyen
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Facebook

Customer service issue
Reported by GetHuman-ninguyen
May 22nd, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 491460 others
0 customers following this
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GetHuman-ninguyen started working on this issue
May 22nd 5:55am