I was on my account and all of a sudden I was logged out of my account. It said that my...

GetHuman-jaybraze's Recover Hacked Account issue with Facebook from May 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jaybraze's own words
I was on my account and all of a sudden I was logged out of my account. It said that my session had expired. Then when I tried to log back into my profile a whole different name came up under my email. Two different profiles came up when was Kimberly miles and the other was called dat. I finally went back and logout of Kimberly miles profile and log back and tried to log it back in the mine. Then it came up that my profile name has been changed to the profile called dat. Which the profile picture shows a girl of Asian descent. So I go back in change my password okay then I get immediately logged out while I'm still on my profile. Then I try to log back in and it won't let me it says I have the wrong password.now I'm temporarily blocked from trying to get my Facebook account back and this person called dat it has hijacked my account and is using my messenger and messaging people that are very close to me like friends and family and has blocked certain people like my girlfriend from the account. I don't really care about the account it's the memories the pictures and the many many years ** or so years that I have with this account stuff that I can't get back but I did not backup to a Google account or something other. How do I go about fixing this problem I shouldn't lose my ** or so years to some hacker or hijacker on Facebook. please let the resolve this problem as fast as possible.***Sincerely,**Jarah cascio**PS the email address I used to log into my Facebook account is *****@***.com

GetHuman-jaybraze did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-jaybraze
May 22nd, 2019 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 491362 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-jaybraze started working on this issue
May 22nd, 2019 3:43am
GetHuman-jaybraze indicated the issue is not fixed yet.
May 22nd, 2019 7:55am
GetHuman-jaybraze indicated the issue is not fixed yet.
May 23rd, 2019 7:32am