Hey there, I have an issue withthe shop section on my business' page. Our page is faceb...

GetHuman2962010's customer service issue with Facebook from May 2019

Help with my Facebook issue
The issue in GetHuman2962010's own words
Hey there, I have an issue withthe shop section on my business' page. Our page is facebook.com*mamatried.tattoosmith and I just recently started setting up our first product. The problem is that I uploaded a picture I ended up not wanting on the shop post. I went in to replace that picture, and add two more, for a total file size less than *Mb for all three photos, but I kept getting the same generic error message when I tried to save the changes. All it tells me is "Sorry, Something Went Wrong: Please try again later." This problem has been going on since last week and is becoming urgent. sales were supposed to be open already! Please let me know if I'm doing something wrong. I have screenshots available!

GetHuman2962010 did not yet indicate what Facebook should do to make this right.

How GetHuman2962010 fixed the problem
I noticed that the issue I was having related to using the Inventory Options panel. So long as I don't select any options for size, or colour I can put up products. This is only a semi-solution however and my company has opted to not sell our products via Facebook afterall.
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2962010
May 21st, 2019 - 4 years ago
Fixed
GetHuman2962010 shared how to fix
Seen by 148 customers so far
Similar issue to 491015 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2962010 started working on this issue
May 21st, 2019 9:20pm
GetHuman2962010 indicated the issue is not fixed yet.
May 22nd, 2019 6:17pm
GetHuman2962010 indicated the issue is not fixed yet.
May 22nd, 2019 6:18pm
GetHuman2962010 indicated the issue is not fixed yet.
May 22nd, 2019 6:18pm
GetHuman2962010 indicated the issue is not fixed yet.
May 22nd, 2019 6:18pm
GetHuman2962010 indicated the issue is not fixed yet.
May 22nd, 2019 6:18pm
GetHuman2962010 confirmed the issue is fixed. Hooray!
May 22nd, 2019 9:33pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians