My facebook account was hacked by a lady named Rachel May...it was cause I changed my m...

GetHuman2959662's Recover Disabled Account issue with Facebook from May 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2959662's own words
My facebook account was hacked by a lady named Rachel May...it was cause I changed my mind about her lottery deal that she said she was doing...but she wanted me to send her $***.** to collect $***,***.**...well I just found that it was kind of a set up myself so I just refuse to do it...so looks like she got mad and hacked into my account and blocked it...do yes I made another account to tell her about it...I also told some friends what she done...to me she was acting like one of my kids when they didn't get there way...so I want this done and over with and give me back my account that I had before she hacked it...again her name was Rachel May and she said she was from facebook...
GetHuman2959662 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Disabled Account issue
Reported by GetHuman2959662
May 21st, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 490556 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2959662 started working on this issue
May 21st 2:45pm
GetHuman2959662 indicated the issue is not fixed yet.
May 21st 6:55pm
GetHuman2959662 indicated the issue is not fixed yet.
May 22nd 11:35pm
GetHuman2959662 indicated the issue is not fixed yet.
May 22nd 11:37pm