Hi there. I have tried to log into my account. The password was reset by Facebook sendi...

GetHuman-jcardamo's customer service issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-jcardamo's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-jcardamo's own words
Hi there. I have tried to log into my account. The password was reset by Facebook sending the code to my mobile phone. I then updated my password and logged in- using my mobile number and new password. The account that it logged me in to was NOT my account. I'm unsure of what to do? I'm assuming the other account has the same mobile number linked, but I can't understand how that would happen in the same country?
GetHuman-jcardamo did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jcardamo fixed the problem
We are waiting for GetHuman-jcardamo to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-jcardamo
May 21st, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 490377 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jcardamo started working on this issue
May 21st 12:41pm