While I was sleeping I received * emails: the *st at *h**am with a security code of * n...

GetHuman2958623's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2958623's own words
While I was sleeping I received * emails: the *st at *h**am with a security code of * numbers in order to chande the Facebook password* the *nd one (at *h**am) saying someone logged into my account at *h**am in Leskovac with the IP ***.***.***.***. The *th email (at *h**am) saying that person logged in through Chrome to Windows *** The *th email (at *h**am) with another security code of * numbers* and the *th and last email received at *h**am, saying someone logged into my account at *h**am in Leskovac with the IP ***.***.***.***. The issue is that now, when I try to log in, it says "To keep your information secure, we've blocked your account. Before we can unlock it, you need to verify your identity and change your password.", which doesn't solve anything since the only two options available are through a message sent to my phone number (which is an old one that doesn't work anymore) or to confirm my identity on another computer which doesn't work either because if I try to click it says "login was not approved". There is any other to confirm my identity of to solve this issue? I don't want to lose my account but I am afraid someone is using it without permission.

GetHuman2958623 did not yet indicate what Facebook should do to make this right.

How GetHuman2958623 fixed the problem
After a few hours a third way to verify my account was added: identify your friends in their pictures
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman2958623
May 21st, 2019 - 2 years ago
Fixed
GetHuman2958623 shared how to fix
Seen by 5 customers so far
Similar issue to 490226 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2958623 started working on this issue
May 21st, 2019 10:17am
GetHuman2958623 confirmed the issue is fixed. Hooray!
May 21st, 2019 2:27pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies