Tried logging on to Facebook today only to get told i need to confirm my Facebook ID. A...

GetHuman-pingelox's Recover Disabled Account issue with Facebook from May 2019

Help with my Facebook issue
Before contacting them, items GetHuman-pingelox may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-pingelox's own words
I was just trying to log in. ... Tried logging on to Facebook today only to get told i need to confirm my Facebook ID. Account is locked on messenger too. Didn't give me any examples of good proof or what is acceptable, so I guessed. Still waiting for them to confirm my proof and was only sent * Facebook password notification, everytime i tried to logging afterwards. Called the Facebook * *** *** **** and was told my account was hacked and I have to pay $*** to fix the hackers illegal f* ups. I told them i don't have a credit card and can't afford it so charge the hacker. The hung up on me and now im getting busy signal when i call. Is there any other way to get my account back?
They didn't give good examples of what is considered ID confirmation. Also I split my first name in half (appears on Facebook as Hea Ther, but my actual name is Heather Pingel. I did this to prevent my old bullies from finding me), so proving proof is hard. After I sent my proof of I.D. it said that it could take up to a FREAKIN YEAR TO FIX AND NO UPDATES OTHER THAN FACEBOOK NOTIFICATIONS FROM FRIENDS THAT I CAN'T CHECK BECAUSE I CAN'T LOG ON!
I'd like to actually talk or message someone for free, to get this fixed sooner. With all the hassle I am getting for being hacked, i hope you make it harder for hackers to steal others precious Facebook accounts. I'm getting sick of having to change my password constantly or being told my name doesn't fit Facebook standards.
I was a good place to share my precious memories and kid pictures with family. Sadly it's all gone now that my Facebook is no longer working. * years down the drain. Myspace never had these issues.
Yes. Nothing on my account changed yet. Still reviewing my I.D. proof. No word on weather it's actually being reviewed or if it was denied. All im getting is it's being looked over try again later. It did say when i submitted that it could take a year. If it takes any longer i will disown Facebook forever. It's been two months and nothing yet
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Recover Disabled Account issue
Reported by GetHuman-pingelox
May 21st, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 489988 others
0 customers following this

Timeline

GetHuman-pingelox started working on this issue
May 21st, 2019 5:02am
GetHuman-pingelox shared this issue with your circles on Google+
May 21st, 2019 5:05am
GetHuman-pingelox indicated the issue is not fixed yet.
May 21st, 2019 5:50pm
GetHuman-pingelox indicated the issue is not fixed yet.
May 21st, 2019 5:54pm
GetHuman-pingelox indicated the issue is not fixed yet.
May 24th, 2019 5:54am
GetHuman-pingelox indicated the issue is not fixed yet.
Jun 13th, 2019 10:47pm
GetHuman-pingelox indicated the issue is not fixed yet.
Jun 13th, 2019 10:49pm
GetHuman-pingelox indicated the issue is not fixed yet.
Jun 13th, 2019 10:49pm

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