I recently tried accessing my old facebook account, it's been a couple of years. I coul...

GetHuman2957835's Recover Disabled Account issue with Facebook from May 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman2957835's own words
I recently tried accessing my old facebook account, it's been a couple of years. I couldn't log in, so I reset my password. I went to log in & it said I had to verify who I was, the options I had were send a code to a phone number that I no longer have or send a code to people on facebok I don't know personally. I can't log in & it's frustrating because I don't know what to do & the facebook forum doesn't help.
GetHuman2957835 did not yet indicate what Facebook should do to make this right.
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How GetHuman2957835 fixed the problem
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Facebook

Recover Disabled Account issue
Reported by GetHuman2957835
May 21st, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 489961 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2957835 started working on this issue
May 21st 4:31am
GetHuman2957835 indicated the issue is not fixed yet.
May 21st 5:46pm