Hello this is LaDesha Lashae I have an account under the name Santeria Love the number...

GetHuman-deshalas's customer service issue with Facebook from May 2019

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The issue in GetHuman-deshalas's own words
Hello this is LaDesha Lashae I have an account under the name Santeria Love the number on my account is not active anymore. when I went to update my info I immediately got locked out of my account. I had the account for sometime now and didn't realize I had not yet set up an email or a trusted friends contact list nor is the phone number active. I've added a new number to it but it keeps trying to send a code to a not active phone number...I have a lot of friends on Facebook many of them unfortunately I don't know...they're asking for me to guess strangers names or for me to get in a contact with them it won't even give me an option to choose the people I actually know personally to help gain my account it's just choosing randoms. Please help me gain my account I would really hate to have an account just out there with all of my memories on there...they did give me a option to take a photo ID and provide an email which is *****@***.com but I have not heard anything just yet. This number ********** is no longer active so how can I receive a text. my new number is ********** is on my account but its not sending anything to that one please help me gain my account I would greatly appreciate it. I really hope to hear from facebook regarding this matter. Thank you

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Facebook

Customer service issue
Reported by GetHuman-deshalas
May 21st, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 489702 others
0 customers following this

Timeline

GetHuman-deshalas started working on this issue
May 21st, 2019 12:00am
GetHuman-deshalas indicated the issue is not fixed yet.
May 21st, 2019 8:01am
GetHuman-deshalas indicated the issue is not fixed yet.
May 21st, 2019 11:23pm