Hello. My account Calvin Kim, was locked and it is asking me to confirm identity. The p...

GetHuman-drkiscoo's Recover Disabled Account issue with Facebook from May 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-drkiscoo's own words
Hello. My account Calvin Kim, was locked and it is asking me to confirm identity. The problem is I use this account exclusively for games and the birthday is made up so I do not know it. I primarily use the account but others (close friends) use it as well to help me run my game character which the account is linked to. Today, I changed the password and also added an email as the phone number is no longer mine. I changed the password because I was trying to have a friend log in but he was saying it was telling him wrong password. The password is, Drkiscool***, I changed it right before that to Droidhen***, and before that it was Sugar*****. When my friend was finally able to log in it locked the account. I had another friend try to log in as suggested by FB in the list of devices that could approve my login and it did not work. The username is *****@***.com**So now I ask that you can unlock the account. You will see it has no friends and isn’t connected to any payment of any kind. It is clearly not an attempt to steal someone’s identity. If you could fix the issue I’d be extremely grateful.

GetHuman-drkiscoo did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman-drkiscoo
May 20th, 2019 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 489375 others
0 customers following this


GetHuman-drkiscoo started working on this issue
May 20th, 2019 6:19pm