I can’t access my Facebook account and I can’t find help

GetHuman-bjedi's Can't Receive Code to Reset issue with Facebook from May 2019

Help with my Facebook issue

First: share to improve GetHuman-bjedi's odds

Strength in numbers! Companies respond better when others are watching.

Before contacting them, items GetHuman-bjedi may need:

Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License

The issue in GetHuman-bjedi's own words

I just want access to my account ... I received * Messenger texts asking about a vehicle availability, but I didn’t advertise a vehicle .**I responded by saying I don’t own a vehicle.**When I tried to access my Facebook account, I was denied. I requested a code text to be sent to my phone, but never received it.** I went to the help center, but just got rerouted to text code page again, that won’t send me a code .**I called Facebook’s phone number but I just get a recording saying we don’t answer the phone right now.**My Messenger page is also disconnecting and reconnecting constantly

The help center just reroutes me back into a loop and I can’t talk to a person

I just want access to my account

I have been on Facebook for many many years

I have no idea what to try

I have an issue with Facebook too

How GetHuman-bjedi fixed the problem

We are waiting for GetHuman-bjedi to fix the problem and share the solution with the rest of us customers.

Please help with my Facebook issue

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

I received a text message about resetting my password and i didn’t ask to reset i...Purchased a vehicle off someone on the facebook marketplace, on monday, the adver...Hacked Facebook messenger. Multiple friends receiving messages that I didn’t send.I can’t log in to Facebook or messenger no codes available I responded to advert on Facebook for Berrylook.com and sadly didn’t look at reviews...Stop texts from Facebook Messenger Hello, I'm not receiving the text code.*Unable to log in to Facebook or messenger.About a bug in facebook and messenger I cannot get into Facebook or Facebook messenger. Facebook asked for a photo to a...I updated facebook and messenger, then i went into facebook and it asked me if it...

Do you have a customer issue as well?

We can help you get Facebook's attention and get better help faster. Tap below to get started.

Chat with a real person?

If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.

Try a Live Expert

Having Facebook issues too?

Get tips from pros & other customers, and get it handled faster:

Write out your issue and how you'd want it fixed...

For better results, write at least 100 characters

Your email

This email address isn't valid

Facebook

Can't Receive Code to Reset issue

Reported by GetHuman-bjedi

May 20th, 2019 - a mon ago

I have an issue with Facebook too

Not resolved

Seen by 5 customers so far

Similar issue to 489253 others

0 customers following this

Timeline

GetHuman-bjedi started working on this issue

May 20th 4:35pm

GetHuman-bjedi checked out Facebook's customer help center

May 20th 4:36pm

GetHuman-bjedi could not find anything useful at Facebook's customer help center

May 20th 4:36pm

GetHuman-bjedi indicated the issue is not fixed yet.

May 20th 9:20pm

GetHuman-bjedi indicated the issue is not fixed yet.

May 20th 10:07pm