My facebook login is *****@***.com My name is Peter John MacNeil or just Pete MacNeil I...

GetHuman-theheat's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-theheat's own words
My facebook login is *****@***.com My name is Peter John MacNeil or just Pete MacNeil I have been hacked by somebody who changes my password & recovery e-mails. I co-operated & sent in my ID days ago & still zero response from them in my efforts to log back in except the same auto response, we will review. I tried telling them in messages to no avail my new e-mail address *****@***.com were I can be contacted. They have & are using the e-mail address of the hackers which is an old account of mine that's now corrupted.I also gave them my phone number recently ***-***-**** in which they used & I replied for a *nd log in for my account security. then it all stopped when I asked for a password reset. thank you so much PS I have since bought security. I can clean him out of my account if I can finally get into it. again * thank you *****@***.com

GetHuman-theheat did not yet indicate what Facebook should do to make this right.

How GetHuman-theheat fixed the problem
it didn't get fixed, they just didn't object to myself opening a new facebook account.
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Facebook

Recover Hacked Account issue
Reported by GetHuman-theheat
May 20th, 2019 - 2 years ago
Fixed
GetHuman-theheat shared how to fix
Seen by 8 customers so far
Similar issue to 489133 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-theheat started working on this issue
May 20th, 2019 2:58pm
GetHuman-theheat shared this issue with friends on Facebook
May 20th, 2019 2:59pm
GetHuman-theheat indicated the issue is not fixed yet.
May 20th, 2019 7:45pm
GetHuman-theheat indicated the issue is not fixed yet.
May 20th, 2019 7:45pm
GetHuman-theheat confirmed the issue is fixed. Hooray!
May 24th, 2019 8:20pm
GetHuman-theheat confirmed the issue is fixed. Hooray!
May 24th, 2019 8:20pm

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