Could someone please help me with the account verification. I have changed my password...

GetHuman2951666's customer service issue with Facebook from May 2019

Help with my Facebook issue
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The issue in GetHuman2951666's own words
Could someone please help me with the account verification. I have changed my password *x recently with no problems but when I attempted to get the files of my downloaded profile, I suddenly had to verify my profile. I entered my password but then was told I needed to verify by either checking friends photos or have * friends send me a code. I did the pictures one first and I’m sure I got them right however some were pics of meme’s or their kids whom I’ve never met. So then I contacted * of the * friends I was to contact (* of the * passed away - I think her page is a memorial page) and I got * codes and FB says they are not correct. Each person sent me a screen shot showing the codes so I know I have entered them correctly. Should I next fetch for you a shrubbery?**Below is an email I received after resetting my password successfully and since I did do it, I intended to disregard the email but now I cannot get into my account despite having my login and password and having the * codes I was asked to get from * of my friends. It just seems FB doesn’t want me to get back into my account.**On May **, ****, at **:**, Facebook ******@***.com* wrote:** * Hi Monica, Your Facebook password was reset using the email address *****@***.com on Sunday, May **, **** at **:** PM (CDT). Operating system: Windows Browser: Chrome IP address: **.***.***.** Estimated location: Lafayette, LOUISIANA, US If you did this, you can safely disregard this email. If you didn't do this, please secure your account . Thanks, The Facebook Security Team * ** ** *Facebook* * * ** ***Hi Monica,*Your Facebook password was reset using the email address *****@***.com on Sunday, May **, **** at **:** PM (CDT). *Operating system:*Windows*Browser:*Chrome*IP address:***.***.***.***Estimated location:*Lafayette, LOUISIANA, US*If you did this, you can safely disregard this email.*If you didn't do this, please secure your account.*Thanks,*The Facebook Security Team* * * * ** *This message was sent to *****@***.com. If you don't want to receive these emails from Facebook in the future, please unsubscribe.*Facebook, Inc., Attention: Community Support, * Facebook Way, Menlo Park, CA ****** * **To help keep your account secure, please don't forward this email. Learn more.

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Facebook

Customer service issue
Reported by GetHuman2951666
May 20th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 488474 others
0 customers following this

Timeline

GetHuman2951666 started working on this issue
May 20th, 2019 3:43am

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