Two days ago, my account was tampered with from someone in another country, so Facebook...

GetHuman2950380's Recover Hacked Account issue with Facebook from May 2019

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Before contacting them, items GetHuman2950380 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2950380's own words
Two days ago, my account was tampered with from someone in another country, so Facebook alerted me and I changed my password. The following day, someone got into my Facebook again, changed the password and now it will not allow me to enter at all. Another issue is that the email I have signed up for Facebook is an old email in which I can’t access whatsoever and for some reason, my current cell number (which I used to receive a * digit code the day before to change the password) isn’t showing for a valid number to enter into Facebook and also will not show up as a option to receive a “Reset Password” text. So now I’ve given Facebook my email I use everyday and my ID and they sent me a link where I’m suppose to enter a * digit code in which I also couldn’t use because I never receive a code and it tells me I’ve entered too many codes upon clicking the link that was sent even though I haven’t entered any at all. I’m not sure what to do and I’ve had this account for ** years and I really love using it and it’s the only form of communication I have with family around the country. Thanks so much in advance!

GetHuman2950380 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman2950380
May 20th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 488419 others
0 customers following this

Timeline

GetHuman2950380 started working on this issue
May 20th, 2019 2:38am

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