My mom got a new phone and I am who handles all the passwords for my parents when it co...

GetHuman2950969's Reset Password issue with Facebook from May 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2950969's own words
My mom got a new phone and I am who handles all the passwords for my parents when it comes to apps. I have been trying for hours to log into her facebook and can not remember this password. I have tried resetting the password multiple times and the text message is not being sent to my mothers number. I even tried texting the ***** and it saids service is denied. This account is not linked with an email so the email below is not associated with her account. The only thing associated with her facebook account is her phone number.
GetHuman2950969 did not yet indicate what Facebook should do to make this right.
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Facebook

Reset Password issue
Reported by GetHuman2950969
May 19th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 488288 others
0 customers following this
Timeline
GetHuman2950969 started working on this issue
May 19th 11:22pm
GetHuman2950969 indicated the issue is not fixed yet.
May 20th 4:33am
GetHuman2950969 indicated the issue is not fixed yet.
May 20th 11:18pm
GetHuman2950969 indicated the issue is not fixed yet.
May 20th 11:21pm