I gave my old phone away and my Facebook is connected to two phone numbers I can no lon...
GetHuman2950806's Recover Hacked Account issue with Facebook from May 2019
Help with my Facebook issue
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Before contacting them, items GetHuman2950806 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2950806's own words
I gave my old phone away and my Facebook is connected to two phone numbers I can no longer access. I do not have my password. A code was sent to an old number to reset my account and the person with the current number changed all my passwords and will not give me my information and is now using my messenger and deactivated my Facebook account. I have no way of gaining access to my information and the person with my current number refuses to give me my information. I would like regain access to my messenger and my Facebook and secure all the information so this cannot happen again.
GetHuman2950806 did not yet indicate what Facebook should do to make this right.
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