A few minutes ago i had a notification from Facebook saying that my session had expired...

GetHuman-theeccen's customer service issue with Facebook from May 2019

Help with my Facebook issue
The issue in GetHuman-theeccen's own words
A few minutes ago i had a notification from Facebook saying that my session had expired, and that I needed to sign in again. When I did so it said that it didn't recognise the email address I entered despite it being the one I registered with, so I entered my phone number and am now back in. And then there was a notification from Facebook again asking me if the name I entered was the one I used in everyday life and to reply via Facebook.com*support, so I am. My first name is Renata but I'm often referred to as Ren because it's easier. Rara is the next name most people refer me to and are my four forenames' initials and nickname. But if the latter form of identity doesn't follow Facebook rules then would it be OK to change my name to "Ren Arnold"?

GetHuman-theeccen did not yet indicate what Facebook should do to make this right.

How GetHuman-theeccen fixed the problem
I went onto Facebook and into my account settings where you've got the options to change*update your personal information. When I went into it I saw that my name had a message above it in red saying I n*e to review my name, and I realised that my main nickname was entered amongst my everyday*real name. So I took it out and entered "Ren*ta" and now it seems to be solved
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Facebook

Customer service issue
Reported by GetHuman-theeccen
May 19th, 2019 - 2 years ago
Fixed
GetHuman-theeccen shared how to fix
Seen by 8 customers so far
Similar issue to 488099 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-theeccen started working on this issue
May 19th, 2019 7:43pm
GetHuman-theeccen confirmed the issue is fixed. Hooray!
May 20th, 2019 8:11pm
GetHuman-theeccen confirmed the issue is fixed. Hooray!
May 20th, 2019 8:11pm