I took my phone number off account few months back to start a new account while my acco...

GetHuman-jadejess's customer service issue with Facebook from May 2019

Help with my Facebook issue
The issue in GetHuman-jadejess's own words
I took my phone number off account few months back to start a new account while my account I've used for over * years was on my phone and yesterday I forgot my swipe pattern to get into my phone so had to do a factory reset. So I got my apps all downloaded back on but now I forgot my fb password and am still using my first email account username on my fb which I have no access to anymore. So now I'm unable to get into my fb account. And I need to figure out a way to get back in there can u please help. Thank u
GetHuman-jadejess did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-jadejess
May 19th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 488098 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jadejess started working on this issue
May 19th 7:43pm
GetHuman-jadejess indicated the issue is not fixed yet.
May 20th 12:03am
GetHuman-jadejess indicated the issue is not fixed yet.
May 20th 12:05am
GetHuman-jadejess shared this issue with friends on Facebook
May 20th 12:06am
GetHuman-jadejess confirmed the issue is fixed. Hooray!
May 20th 12:07am
GetHuman-jadejess confirmed the issue is fixed. Hooray!
May 20th 12:07am
GetHuman-jadejess indicated the issue is not fixed yet.
May 20th 12:07am