I have two accounts my maiden name Jennifer Slentz that account is good. I have one fro...

GetHuman-jlfoster's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-jlfoster's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jlfoster may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jlfoster's own words
I have two accounts my maiden name Jennifer Slentz that account is good. I have one from my married name Jennifer Foster you will notice the pictures are dearly the same. Somebody has hacked into my Jennifer Foster account. I have years of pictures of my daughter and other items on there that I don’t want lost. A person has left it open to where anyone can post on my site. I am a professional business person when they search my name and that comes up if somebody put something disgusting on there it could ruin my career you can reach me at ***-***-**** or *****@***.com*I have tried messaging you before in the past when I actually could get a hold of that account with my ID and you guys have ignored my request I’m not sure why can you please help me with this situation my Jennifer Slentz account is friends with my Jennifer Foster account so I can be easily found.
GetHuman-jlfoster did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jlfoster fixed the problem
We are waiting for GetHuman-jlfoster to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Hacked Account issue
Reported by GetHuman-jlfoster
May 19th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 487998 others
0 customers following this
GetHuman-jlfoster started working on this issue
May 19th 6:16pm