My name is Natasha Kamal. My Instagram account (brand ) is*Natashakamalofficial*It was...

GetHuman2949419's Recover Hacked Account issue with Facebook from May 2019

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Before contacting them, items GetHuman2949419 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2949419's own words
My name is Natasha Kamal. My Instagram account (brand ) is*Natashakamalofficial*It was verified against the following:******@***.com**I have attached screenshots of emails sent by Instagram showing abnormal*activity within a span of ** minutes. These log in are not from the usual*phone or location.**My account has been hacked and I am facing the following problems:**. Since the password* email*phone number has been changed i can not*receive the log in link. If i add the original number*email then it says*they are not associated with any account.***. When I Click 'Secure your account' as mentioned in the screenshots*provided below. It goes to a link that is not valid. Therefore I am unable*to retrieve my account.**Please assist Asap as this is a bussines brand page and we are suffering.**Regards*Natasha Kamal

GetHuman2949419 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman2949419
May 19th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 487820 others
0 customers following this

Timeline

GetHuman2949419 started working on this issue
May 19th, 2019 3:50pm