Hi there**My FB account has disappeared. I had one personal account which has now gone...

GetHuman-annwilb's Recover Hacked Account issue with Facebook from May 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-annwilb's own words
Hi there**My FB account has disappeared. I had one personal account which has now gone and one separate FB page that I use for work purposes and share with other colleagues which I can still access. *When I type in my number and*or email to recover my accounts only the work related one appears. My personal one no longer appears on friends lists now either.**I think the problem is because my work email was from years ago and it changed slightly and now it’s different so it’s not recognised and I tried various times to recover the account and then it thought someone was trying to hack it and that’s when it disappeared. **My name is Ann Wilber and I’m based in Glasgow.**It would be great if someone could help me. **Thanks *Ann**Ann Wilber*Recruitment Marketing Manager*External Relations *University of Glasgow

GetHuman-annwilb did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-annwilb
May 19th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 487489 others
0 customers following this

Timeline

GetHuman-annwilb started working on this issue
May 19th, 2019 10:02am
GetHuman-annwilb indicated the issue is not fixed yet.
May 19th, 2019 4:09pm
GetHuman-annwilb indicated the issue is not fixed yet.
May 22nd, 2019 12:46pm

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