I received a pop up on my Facebook page when I was logging back in telling me I had to...

GetHuman-bigpeteh's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-bigpeteh's own words
I received a pop up on my Facebook page when I was logging back in telling me I had to subscribe to the new updates Facebook had developed. I could not get rid of this message to go to my Facebook page? No "do it later" nothing so I get up and pressed "Continue". When I kust went back into my account five minutes ago it had been wiped and I was confronted with a new Facebook page, no friends, no posts, no history, no photos, no site saved, no messenger chats, nothing? Years of Facebook data gone!!

GetHuman-bigpeteh did not yet indicate what Facebook should do to make this right.

How GetHuman-bigpeteh fixed the problem
After I approved the updates as I said a brand new Facebook page appeared for me with nothing remaining from the page I have had for years. I spent a lot of time trying to find out what happened, then just gave up. During this time I did not look at my Facebook on my phone and when I did discovered that my original page was getting posts on my original page? I checked my emails and discovered posts that I had not opened and opened a post and it took me straight into my original page. In short I have no idea why Facebook created a new page for me after accepting updates? I can't decide however whether I should delete the redundant new page as it comes up with my name and my my photo in case it affects my original Facebook page. Getting help from Facebook is fruitless they have absolved all responsibility for their system. Hopeless!
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Recover Hacked Account issue
Reported by GetHuman-bigpeteh
May 19th, 2019 - 4 years ago
GetHuman-bigpeteh shared how to fix
Seen by 10 customers so far
Similar issue to 487643 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-bigpeteh started working on this issue
May 19th, 2019 1:21pm
GetHuman-bigpeteh confirmed the issue is fixed. Hooray!
May 22nd, 2019 9:48pm
GetHuman-bigpeteh confirmed the issue is fixed. Hooray!
May 22nd, 2019 9:49pm