Recently (within *-* weeks) all my accounts were hacked by an eX boyfriend. I was locke...

GetHuman2947835's Recover Hacked Account issue with Facebook from May 2019

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Before contacting them, items GetHuman2947835 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2947835's own words
Recently (within *-* weeks) all my accounts were hacked by an eX boyfriend. I was locked out of my emails, social medias, icloud and even disabled the entire phone so all my apps were onthe auto generate password app. My linked emails are from ** yrs ago through my college email portal that is now closed. I have had that account for a decade and it holds many precious memories. Also, as or more important, my business page"Kiser Weim Kennels" is linked toit and unable to be recovered. I have customers in there that I must contact w I have anew number as well. I uploaded front* back pictures of my driver's license butevery time itfound some error and once they were all corrected it just said webpage can't be loaded. I have a litter of pups due next Week so there is urgency in the matter. I appreciate yourtime*Respectfully,*Kate

GetHuman2947835 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman2947835
May 19th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 487288 others
0 customers following this

Timeline

GetHuman2947835 started working on this issue
May 19th, 2019 5:01am