I am trying to reset my password. I had to send in my driver's licenses picture and wa...

GetHuman-vnault's Reset Password issue with Facebook from May 2019

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The issue in GetHuman-vnault's own words
I am trying to reset my password. I had to send in my driver's licenses picture and was sent an email with a link. When I clicked the link and tried to set up a new password, it told me I had tried too many times and to try again later. When I clicked try again, I was sent back to the original sign in page. I no longer have access to my aol account that my facebook is set up under. I tried a second time to reset my password and this time when I clicked the link in the email, it said I had tried too many times and it would send me a code. It will only send a code to my AOL account, which I cannot access. I had to turn my facebook off on my phone and now cannot get back on facebook on my phone either.
GetHuman-vnault did not yet indicate what Facebook should do to make this right.
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Reset Password issue
Reported by GetHuman-vnault
May 19th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 487240 others
0 customers following this
GetHuman-vnault started working on this issue
May 19th 3:30am
GetHuman-vnault indicated the issue is not fixed yet.
May 19th 1:59pm