I am trying to reset my password. I had to send in my driver's licenses picture and wa...

GetHuman-vnault's Reset Password issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-vnault's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-vnault may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-vnault's own words
I am trying to reset my password. I had to send in my driver's licenses picture and was sent an email with a link. When I clicked the link and tried to set up a new password, it told me I had tried too many times and to try again later. When I clicked try again, I was sent back to the original sign in page. I no longer have access to my aol account that my facebook is set up under. I tried a second time to reset my password and this time when I clicked the link in the email, it said I had tried too many times and it would send me a code. It will only send a code to my AOL account, which I cannot access. I had to turn my facebook off on my phone and now cannot get back on facebook on my phone either.
GetHuman-vnault did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-vnault fixed the problem
We are waiting for GetHuman-vnault to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Reset Password issue
Reported by GetHuman-vnault
May 19th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 487240 others
0 customers following this
Timeline
GetHuman-vnault started working on this issue
May 19th 3:30am
GetHuman-vnault indicated the issue is not fixed yet.
May 19th 1:59pm