My physical therapy coach wants to buy advertising with Facebook. But he can't buy it until a problem with feedback*reviews is fixed. Neither he nor I have found a clear way to contact Facebook about this issue.

GetHuman2947318's Problem With a Page issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman2947318's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2947318 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2947318's own words
to ask a question - see The Problem - in Detail (above) ... Dear Facebook Representative,*I am Kate Brewer and am located in Springboro, Ohio. Sergey Malyuga, phone: **(****-***-**-**), is my online physical therapy coach. He is located in Kiev, Ukraine. Sergey has been having difficulty with his reviews. People has been sending reviews and it hasn’t worked as it should (see letter below). Sergey hasn’t been able to get a response from Facebook in several tries to contact you. So, he has asked me to translate his letter, which was in Russian, to English, and to send it to you from here. I have done that below. His website is https:**www.facebook.com*malyugapro*reviews*.*Please contact him directly, as I am only an intermediary.*Thank You!*Kate Brewer**Good evening! And have a great mood!*I have been looking for an opportunity to write directly to you, Facebook Support Services for Ukraine, for a very long time. I hope this time I am writing in a way that will reach you.*I wrote on Facebook several times, but I received an automatic SMS "that my review is important .."* https:**www.facebook.com*malyugapro*reviews** By the link provided, there should be a “reviews” section on my business page. But people see an “invalid link”. And when they go to my page, they do not see the "reviews" section at all, as if it does not exist.*I have a second problem. Two months ago, I found out about the availability of the "Reviews" tab. I began asking my customers to write reviews. And, immediately, many of them wrote to me that they had sent a review, but for some reason it did not display. That is, they would fill in all fields, write text, and send. Their message would go. But, the result was that neither I nor they were able to see it. I thought that the problem was in the settings, but for some customers I am able to see the reviews and the customers can see them too. *I beg you to help, as this is a very important step for me. I'm going to run ads on the business page, but I can’t do it without reviews. A little later, I was faced with another problem. Some customers write to me that they can’t write a review, because they don’t even see the “Feedback” section on my page. I attach photos*screen shots. I thought that there were problems with their devices (phones, etc.), but one client used my device to go to my Facebook page. There was still no "reviews" tab. Moreover, today I noticed that while using my device, on the business page I see "based on the opinions of ** people." A client sent a screen shot showing that the review score was based on the opinions of "** people."*Please, help me resolve these issues. *Thanks in advance for your help!*Sergey Malyuga*Phone: **(****-***-**-**)
It's very hard to contact Facebook about an issue like this. Facebook needs better live chat.
Please answer my questions and help Sergey Malyuga fix his business page.
The person I am trying to help wants to buy advertising. But he can't until he can get the review function fixed on his Facebook Business Page.
Sergey has tried several times to contact Facebook without success. I have tried for hours to figure out how to contact Facebook about this problem.
How GetHuman2947318 fixed the problem

We are waiting for GetHuman2947318 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

feedback*reviews on a business page
Problem With a Page issue
Reported by GetHuman2947318
May 19th, 2019 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 487134 others
0 customers following this

Timeline

GetHuman2947318 started working on this issue
May 19th, 2019 1:29am
GetHuman2947318 indicated the issue is not fixed yet.
May 19th, 2019 1:48am
GetHuman2947318 indicated the issue is not fixed yet.
May 19th, 2019 4:46pm
GetHuman2947318 indicated the issue is not fixed yet.
May 19th, 2019 6:11pm
GetHuman2947318 indicated the issue is not fixed yet.
May 19th, 2019 6:11pm
GetHuman2947318 indicated the issue is not fixed yet.
May 19th, 2019 6:15pm
GetHuman2947318 indicated the issue is not fixed yet.
May 19th, 2019 6:17pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies