My grandma's Facebook account has been messing up this is what happened. A window had p...

GetHuman-cutelady's Recover Disabled Account issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-cutelady's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cutelady may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-cutelady's own words
My grandma's Facebook account has been messing up this is what happened. A window had popped up and say "unfortunately Facebook has stopped" and until yesterday it would say ok or wait as a choice. Then now it is saying the same thing but it only says ok as an answer, then logs off. I had an account on her phone and I had gone to google for troubleshooting Facebook problems. And that's when my grandma's account switched to mine. Now we can't get hers back.
GetHuman-cutelady did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-cutelady fixed the problem
We are waiting for GetHuman-cutelady to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Disabled Account issue
Reported by GetHuman-cutelady
May 18th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 486944 others
0 customers following this
Timeline
GetHuman-cutelady started working on this issue
May 18th 9:36pm