My grandma's Facebook account has been messing up this is what happened. A window had p...

GetHuman-cutelady's Recover Disabled Account issue with Facebook from May 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-cutelady's own words
My grandma's Facebook account has been messing up this is what happened. A window had popped up and say "unfortunately Facebook has stopped" and until yesterday it would say ok or wait as a choice. Then now it is saying the same thing but it only says ok as an answer, then logs off. I had an account on her phone and I had gone to google for troubleshooting Facebook problems. And that's when my grandma's account switched to mine. Now we can't get hers back.
GetHuman-cutelady did not yet indicate what Facebook should do to make this right.
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Recover Disabled Account issue
Reported by GetHuman-cutelady
May 18th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 486944 others
0 customers following this
GetHuman-cutelady started working on this issue
May 18th 9:36pm