So I cant recover my Facebook account. I lost my phone about a month ago and and have a...

GetHuman-hengmeng's Can't Receive Code to Reset issue with Facebook from May 2019

Help with my Facebook issue
The issue in GetHuman-hengmeng's own words
So I cant recover my Facebook account. I lost my phone about a month ago and and have a * step- verification process which they send a SMS to my old phone, If I'm using another device to log in.. The thing is I dont have my old phone.. I've gotten my email back and disabled the * step verification but they still ask for a code from the authenticator which I already did on my new device. It says it's the wrong code! What do I do to get my account back! Please help I have over **k followers I have to get back to!! It's been nearing a month!! Please help!!
GetHuman-hengmeng did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hengmeng fixed the problem
We are waiting for GetHuman-hengmeng to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-hengmeng
May 18th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 13 customers so far
Similar issue to 486905 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-hengmeng started working on this issue
May 18th 8:39pm
GetHuman-hengmeng indicated the issue is not fixed yet.
May 19th 4:26pm
GetHuman-hengmeng indicated the issue is not fixed yet.
May 19th 4:28pm
GetHuman-hengmeng indicated the issue is not fixed yet.
May 19th 7:06pm
GetHuman-hengmeng indicated the issue is not fixed yet.
May 19th 7:06pm
GetHuman-hengmeng indicated the issue is not fixed yet.
May 20th 4:11am
GetHuman-hengmeng indicated the issue is not fixed yet.
May 20th 8:05pm
GetHuman-hengmeng indicated the issue is not fixed yet.
May 20th 8:07pm
GetHuman-hengmeng indicated the issue is not fixed yet.
May 21st 9:31pm
GetHuman-hengmeng indicated the issue is not fixed yet.
May 22nd 5:02am
GetHuman-hengmeng shared this issue with followers on Twitter
May 22nd 5:02am
GetHuman-hengmeng indicated the issue is not fixed yet.
Jun 4th 1:15am
GetHuman-hengmeng indicated the issue is not fixed yet.
Jun 8th 7:21pm