Facebook Customer Service Issues

Archive 608

The following are issues that customers reported to GetHuman about Facebook customer service, archive #608. It includes a selection of 20 issue(s) reported May 17, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am reaching out for assistance on behalf of my mother who is currently unwell. She is struggling with memory issues and is unable to recall her Facebook account password. Her name is Colleen Dedon, and her email associated with Facebook is [redacted] I, Shane Dedon, am her son and have been attempting to help her recover her account. I have my own Facebook account under [redacted] with the password "shanededoncorvettez06." My mother has been experiencing unknown errors after receiving a six-digit verification code on login attempts. She usually has no trouble using Facebook regularly. Could you kindly assist by providing a new password for her account? Please ensure no error messages occur during this process. Thank you. My contact information is [redacted] or [redacted], and my phone number is +[redacted]9.
Reported by GetHuman2942147 on Friday, May 17, 2019 10:03 PM
I recently purchased a new phone and I am having trouble accessing my accounts on Messenger and Facebook. The codes I receive either don't work or show an error when I try to use them. I am extremely frustrated as I rely on these accounts to stay in touch with my family and friends. I hope you can assist me in resolving this issue through email. My phone number and email address remain the same. Despite changing my password, I continue to face the same issue. Your help in resolving this matter would be greatly appreciated. Best regards, Tosharnee Heartsong
Reported by GetHuman-shebearh on Friday, May 17, 2019 11:22 PM
I reported a disturbing post on Facebook that violated the nudity and sexual activity standards. The post showed a graphic gif of a man performing oral sex on a woman, clearly revealing her genitals. Despite the explicit content, Facebook responded saying it did not breach community standards. The post goes against the guidelines outlined in the "DO NOT POST" section regarding sexual activity. This kind of pornography should not be allowed, especially for young users. The person's page has multiple violations with pornographic images of women, which is concerning. Facebook staff should be educated on these standards to ensure inappropriate content like this is removed promptly.
Reported by GetHuman-whalenfa on Saturday, May 18, 2019 12:12 AM
I received an urgent call from a friend about my account sending out suspicious messages and requesting $20,[redacted] for a scheme. My friends are being bombarded with posts that seem to be from me. It is terrifying as they are using my name, face, and account. I attempted to close the account, but it indicated that a closure request was made on June 15, which I did not do. I am in desperate need of immediate assistance. This situation is causing great distress. What steps should I take to address this alarming issue?
Reported by GetHuman-trishtac on Saturday, May 18, 2019 12:12 AM
I have lost access to my Facebook account due to a hacking incident. The hackers used my account for unauthorized activities, causing Facebook to disable it for policy violations. I received an email stating that my account has been permanently disabled. As a DJ, my account is crucial for my business as I use it to connect with clients and share my work. I am seeking assistance from a human representative to prove that I was a victim of hacking and not involved in any illicit activities. I hope to recover my account as it holds valuable information including contacts, photos, and videos accumulated over seven years. Any help in contacting Facebook directly would be greatly appreciated to resolve this issue. Thank you for your assistance.
Reported by GetHuman-rubadubo on Saturday, May 18, 2019 12:43 AM
I created a pseudonymous Facebook account a while back to privately link my mobile game accounts. Recently, I was prompted to link my game account to Facebook, Gmail, or the game's system. Out of habit, I chose Facebook, not realizing they had updated their rules. I discovered my account was deactivated and I couldn't access my game or the funds and time I invested in it. I'm seeking assistance to reactivate my Facebook account so I can continue playing without losing progress. Any help would be greatly appreciated. Thank you.
Reported by GetHuman-vtnguyen on Saturday, May 18, 2019 2:53 AM
Hello, I am Trent O'Donnell, also known as Hardcore Yogi. Recently, I transitioned my friends and followers from a personal profile to a public figure page. I attempted to rename my page from "Trent O'Donnell" to "Hardcore Yogi," but encountered an issue stating the name change couldn't be completed due to differing content. However, my friends and followers are familiar with the Hardcore Yogi branding, which is displayed on my personal profile. I kindly request your assistance in facilitating the name change from "Trent O'Donnell" to "Hardcore Yogi" for my public figure page. Branding plays a significant role, especially for public figures promoting their businesses. I aim to utilize Facebook as a primary platform for both organic and paid traffic towards my business/brand. I appreciate your support and look forward to resolving this matter promptly. Best regards, Trent O'Donnell, aka Hardcore Yogi
Reported by GetHuman2943611 on Saturday, May 18, 2019 6:04 AM
Hello, I have been a regular user of Facebook for a long time. Recently, I discovered that my account has been blocked due to my usual name. I have since changed it and provided verification cards with my name and photo, but the issue remains unresolved. I miss connecting with my friends and utilizing the platform. If my account could be reactivated, I would prefer to use my real name, Timur Tekman. I appreciate your assistance in this matter. Thank you, Timur from Cyprus.
Reported by GetHuman2943651 on Saturday, May 18, 2019 6:20 AM
I've been experiencing an issue for a few days now. Every time I try to log into my account, I receive an error message saying, "error there was a problem with your request." This problem has affected all of my accounts, except for "fukdoot," which is linked to my Facebook. I can access the accounts through the Instagram website, but not the app. I've already tried deleting and reinstalling the app multiple times with no success. I rely on my account "petuniapython" for income, and I urgently need to check my direct messages once I reactivate it. I'm frustrated that despite my repeated attempts to contact Instagram support, I have not received any help. Can someone please assist me in resolving this issue?
Reported by GetHuman2943757 on Saturday, May 18, 2019 7:09 AM
I have created a Facebook account for my upcoming book, using the name Aundreg Gerdnua. I did this for two reasons. Firstly, I wanted to provide updates on newly created species and solar system layouts in my story. Secondly, until I copyright my book, I wanted proof of ownership in case someone tries to steal my idea. Unfortunately, the account was disabled because my name isn't on it. I am looking for a way to reactivate the account to build a fan base. I have spent over two years working on this book, with a few hurdles along the way. I would appreciate any assistance in reactivating the account. If you are interested in Sci-Fi, fantasy, superpowers, and space exploration, please add me once my account is active again. Thank you, Leinad.
Reported by GetHuman-myownaun on Saturday, May 18, 2019 7:24 AM
Hello Support Team, I am the owner of the page "PuppyCentury." Recently, I launched my Shopify store and attempted to create Facebook ads to drive traffic. Unfortunately, my ad account was deactivated shortly after my first campaign went live. I realized that I may have violated the Advertising Policies by including misleading content in my ads. I have spent time reviewing the policies and acknowledge my mistake. I am new to Facebook Ads and see this as a valuable learning experience. I sincerely apologize for any misunderstandings and am committed to complying with all policies in the future. I am eager to continue exploring Facebook advertising and hope for the reactivation of my ad account soon. Thank you for your attention to this matter. Best Regards, Loh Jian Wei Owner of PuppyCentury
Reported by GetHuman-jwei_ on Saturday, May 18, 2019 11:30 AM
Hello, I need assistance with my Facebook account that was compromised on 04/26/[redacted]. Despite submitting my driver's license multiple times and receiving password reset links, I am unable to successfully change my password due to error messages like "You have tried entering too many codes" and "Please try again later." My account details are as follows: - Username: Nhan H Pham - Email: [redacted] - Phone: [redacted] Please reach out to me to help resolve this issue. Thank you, Nhan H Pham
Reported by GetHuman-chianhth on Saturday, May 18, 2019 1:35 PM
I forgot my password and have access to the email address I used to create the account back in May of [redacted]. I have received multiple reset codes and two OTP codes. Despite correctly identifying all five people in the pictures they showed me and sending them a picture of my driver's license, I am unable to log in from a recognized browser. I believe I have provided more than enough proof of ownership and should be allowed back into my account. The sudden request for a two-factor authentication code is causing additional frustration. I no longer have access to the phone number associated with the account, but I can receive password reset codes via email. This situation is extremely frustrating, especially considering I need access to my account for evidence related to a class-action lawsuit.
Reported by GetHuman-ihateggl on Saturday, May 18, 2019 3:41 PM
I recently gained access to an old Facebook account of mine, and now it's blocked because it's being used in a different location and on a different device. After not using the account for about 4 years, it seems impossible that I would suddenly be using the same device. To unblock my account, I am required to reach out to 5 individuals I barely communicate with to get a code or provide a photo of my ID which doesn't match the information I used when setting up the account initially. I randomly selected a birthdate when I created the account since accurate information wasn't required at that time. I simply want my account back as it holds sentimental value to me. I am unable to reach out to the people on the recovery page. Please restore my access considering even my old email is no longer active, and previous attempts to rectify this issue have led to my account being blocked. How can I regain access under these circumstances?
Reported by GetHuman-icho_alb on Saturday, May 18, 2019 5:03 PM
My full name on the account is Tasfia Tasneem Pia. The email address on the account is [redacted] My issue is that my account has been hacked, and the hacker removed all my information, including my optional email, trusted friends list, and phone number. I can't log in anymore because all the information has been deleted. When I try to log in, it says there's no account with that email address, so I assume the hacker has deleted it. My friends can't find my account, but my messenger is still active. I need help to recover my account. The hacker changed the primary email address to [redacted] from [redacted] I've tried to secure my account, but nothing has worked. To verify that it's my account, the most recent passwords were Shihamlove123 and Allahlove1234. Some of my previous trusted friends were Promo Khan, Swarno Mirza, and Sumiya Khan. The most recent recovery codes were [redacted] and [redacted], sent to [redacted] from Facebook. The phone number on the account was +[redacted][redacted], but it's turned off because I'm in Malaysia. My current Malaysian number is +[redacted]6, but it hasn't been updated. I still have access to my original email, [redacted], and I can provide any further information or ID if needed.
Reported by GetHuman-mohitabd on Saturday, May 18, 2019 5:12 PM
My account was compromised and all my information was removed. I am unable to log in as the email associated with my account has been changed. Despite my efforts to recover it, my account remains inaccessible. The primary email was changed to [redacted] from [redacted] For verification, my recent passwords were 'Shihamlove123' and 'Allahlove1234,' and my previous trusted friends included Promo Khan, Swarno Mirza, and Sumiya Khan. The most recent recovery codes sent to [redacted] were [redacted] and [redacted]. The phone number on the account, +[redacted][redacted], is inactive as I am in Malaysia and now use +[redacted]6. I have attached a picture of my passport for further verification. I have tried various avenues to recover my account but have not received any responses. Your assistance in resolving this issue is greatly appreciated.
Reported by GetHuman-mohitabd on Saturday, May 18, 2019 7:53 PM
Hello, I hope you are doing well. I wanted to inform you that on the 14th of May [redacted], between 1:00 am and 2:30 am, my Facebook account (which is my only and almost 10-year-old account) was disabled. I believe this happened mistakenly. It seems that many Bangladeshi groups and their group admin profiles were disabled around the same time due to fake reports, likely from spammers. I was an admin of a popular group called "We Are Bangladesh (WAB)" with the Facebook link "www.facebook.com/groups/waball". This group always followed the rules correctly. Unfortunately, during that time frame, a fake account uploaded a photo in a comment section of a group post, which led to the group being reported for terrorism, resulting in the deletion of the group and all admin accounts, including mine. I kindly request that you assist me in recovering my Facebook ID safely. I have included my National ID and Driving License photos as proof for the recovery process. Below are my Facebook ID details: Email: [redacted] Username: majhar007i Please review and let me know if any additional information is needed. I would greatly appreciate it if my Facebook ID could be restored. Thank you, Md Majharul Islam
Reported by GetHuman-bdboy on Saturday, May 18, 2019 9:31 PM
Facebook informed me of a temporary block. The issue arose when a person wrote on my page in Spanish, and I requested English as I couldn't understand. I meant no harm, but the situation escalated, leading to me blocking her and receiving hateful messages from her friends. I later learned she disclosed personal information about me on Facebook. Today, I posted an apology explaining I didn't mean to offend; I simply couldn't comprehend her message. I want to clarify that I have no ill feelings towards Spanish people, as my close friend is of Spanish descent. Unfortunately, these days, people get offended easily. Since I'm blocked, I'm unsure if the individual received my apology. I hope this clears up any misunderstandings. Thank you...Kathleen Smith
Reported by GetHuman2946753 on Saturday, May 18, 2019 10:10 PM
Hello, I am Abdul Rehman, the owner of a well-known news website nunn.asia. We cover news on Afghanistan, sports, and various other topics. Our Facebook fan page with over 600k followers was removed, and despite creating a new page, it was unpublished again. We suspect this may be due to mistaken identity or targeted reporting by conflicting groups. We are willing to provide whatever documentation Facebook requires to confirm our legitimacy and compliance with their policies. Despite reporting over 10 fake pages bearing our name, they remain active. We have a verified Twitter account and have been established for over 8 years, with recognition from top-ranked news outlets globally. Thank you for any assistance. - Abdul Rehman
Reported by GetHuman2946903 on Saturday, May 18, 2019 11:01 PM
I fell victim to a scam when looking for a rental on Craigslist. The scammer managed to trick me into providing a photo of my ID, and subsequently changed the email associated with my account. As a result, when I attempted to provide further proof by submitting another ID photo, I received a message saying it had already been uploaded. Essentially, this scammer now has possession of my driver's license and control over my Facebook account by locking me out and changing the email. Moreover, the security question to identify friends has me locked out with an hourly limit exceeded. I believe resolving this through the usual means could just result in updates going to the hacker's email. I have documentation that can prove my ownership of the account, unlike the hacker, and I hope to regain secure access soon.
Reported by GetHuman-calvinz on Saturday, May 18, 2019 11:24 PM

Help me with my Facebook issue

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