My Facebook account was hacke don *********. I try to get it back.

GetHuman-chianhth's Recover Hacked Account issue with Facebook from May 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-chianhth's own words
Hello,*I have tried to submit my ID card to Facebook over ** times already. ... Hello,*My Facebook account was hacked on **********. I submitted my driver's license many times, and Facebook sent links to me to reset my password* but anytime I entered new password I always got these messages:*"You have tried entering too many codes. Try again later" or "Please try again later. You are trying too often. Please try again later"*User name: Nhan H Pham.*Email to use for this account : *****@***.com*Phone for this acount: ***********Could you contact with me to get a solution for me.*Thanks,*Nhan H Pham.
They sent me links to reset my passwords, but any time when I entered new one ,I got message " you enter so many code.Please try later"
Can you tell Facebook Supporter give me a real link to reset my password
I am new. I expect I would have good result.
No
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I was using the service from Facebook but it did not work.
Recover Hacked Account issue
Reported by GetHuman-chianhth
May 18th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 486455 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-chianhth started working on this issue
May 18th, 2019 1:35pm
GetHuman-chianhth indicated the issue is not fixed yet.
May 18th, 2019 5:47pm
GetHuman-chianhth indicated the issue is not fixed yet.
May 18th, 2019 5:50pm
GetHuman-chianhth indicated the issue is not fixed yet.
May 21st, 2019 7:13pm
GetHuman-chianhth indicated the issue is not fixed yet.
May 21st, 2019 7:19pm
GetHuman-chianhth indicated the issue is not fixed yet.
May 21st, 2019 7:20pm
GetHuman-chianhth indicated the issue is not fixed yet.
May 21st, 2019 7:20pm
GetHuman-chianhth indicated the issue is not fixed yet.
May 21st, 2019 7:26pm